Join Thales in Vancouver as a Product Support Specialist focused on enhancing the customer experience through technical expertise. Deliver solutions for complex product-related issues. In this role, you will collaborate with the Global Support Success team to troubleshoot and resolve customer issues using solid knowledge in Linux and networking.

Your independent work will involve diagnosing problems, recommending effective solutions, and ensuring constant communication with engineering teams. Your ability to manage customer interactions will be key to success. Key Responsibilities:

- Troubleshoot and resolve technical inquiries via phone and electronic communication
- Analyze and interpret logs to diagnose complex problems




- Advise customers on best practices for product use
- Document issues clearly for team visibility and action
- Collaborate closely with product and program managers as needed

Requirements:

- Bachelor’s degree in a technical field or hands-on experience
- At least 2 years in a similar technical support position
- Knowledge of Linux, Active Directory, and networking
- Excellent communication and problem-solving abilities
- Familiarity with virtualization and cloud solutions

Utilize your technical support skills to enhance customer satisfaction at Thales.

📌 Vancouver Product Support Specialist Role
🏢 Thales Group
📍 Vancouver