Lead global customer support at Clio, the legal AI technology leader. In this executive role, drive the multi-year strategy to enhance service delivery and customer satisfaction across five global locations. Clio is searching for a Vice President of Global Customer Support to redefine how we support our clients.

This position oversees a team of over 150 professionals and integrates AI technology into the support model. Your focus will be on building high-value interactions while optimizing resources to create a world-class service experience. Key Responsibilities:

- Define multi-year global support strategy
- Own P&L;, balancing cost, quality, and growth
- Lead and inspire a diverse global support team
- Drive AI-first support architecture implementation
- Ensure world-class service standards across the company

Requirements:

- 12+ years in customer support leadership
- Proven experience in managing large global teams
- Hands-on experience with AI support technologies
- Solid understanding of SaaS operations and metrics
- Excellent executive communication and influence skills

Transform Clio's support landscape into a proactive, AI-augmented service engine.

📌 Vice President Global Customer Support at Clio (Vancouver)
🏢 Clio
📍 Vancouver