31 Aug
|
Lightspeed Commerce
|
Toronto
31 Aug
Lightspeed Commerce
Toronto
Lightspeed Commerce in Toronto is seeking a Senior Business Analyst, VoC Insights to own the strategy, implementation, and enablement of the customer health score program. You will connect customer data, CX operations, and commercial decisions to create a robust view of account risk, retention prospect, and expansion potential.
You’ll lead health score improvements in Churn Zero, build enablement materials, dashboards, and cadence for reviews, and translate patterns into actionable
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📌 Senior VoC Insights Analyst - Health Score & Growth (Toronto)
🏢 Lightspeed Commerce
📍 Toronto