Putting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award‑winning environment that fosters a people‑first culture with a high priority on your personal and professional growth.Your Opportunity As part of our rapidly expanding Solution Operations (Managed Services) practice, we are seeking an accomplished Customer Success Manager with substantial experience in leading Microsoft Dynamics 365 Business Central, F&O; and/or CE managed services projects. In this role you will oversee and guide the team responsible for executing recent and ongoing engagements and also own a portfolio of assigned clients and their managed services programs. You will coach staff, foster continuous improvement, and monitor and implement best practices to enhance service delivery. This role is for an existing vacancy.



Your responsibilities will include building relationships with clients, supporting them in realizing their business objectives, managing their solution operations, managing compliance with SLAs and KPIs, encouraging innovation, and identifying opportunities for additional services. You will consistently apply Agile methodologies in daily operations, as well as ITIL principles—including incident, problem, change, and release management. Additionally, you will be accountable for all aspects of portfolio management, such as aligning with business outcomes, defining and managing scope, allocating resources, overseeing budgets, assessing risks and mitigation strategies, handling contracting, managing projects and teams, providing status updates, overseeing maintenance of backlogs, driving

📌 Customer Success Manager, Dynamics 365 Managed Services (Business Central, F&O & Ce) (Calgary)
🏢 BDO Canada
📍 Calgary