Join Parallels as a Technical Account Manager, empowering customers through innovative technology solutions. This fully remote role allows you to work effectively from anywhere while ensuring system performance and stability.As a key member of our team, you will lead the onboarding of customers and manage technical projects that drive success. This involves a close partnership with sales and engineering teams to architect and deploy solutions tailored to client needs. You will guide clients on best practices,



performing detailed health checks and providing proactive risk assessments tailored to our customers.Key Responsibilities:Manage customer onboarding journeys for Parallels RASDeploy and configure current solutions for optimal serviceCollaborate across teams to ensure seamless deliveryCapture technical specifications and maintain thorough documentationDrive resolutions for reported issues and customer requestsRequirements:Experience in Computer Science or equivalentFamiliarity with VDI and cloud technologies, including AzureAbility to design and implement system upgradesExperience writing technical documentation and conducting trainingStrong interpersonal skills for client interactionsLeverage your technical account expertise to deliver customer satisfaction at Parallels, working remotely and flexibly.

📌 Technical Account Manager - Work Remotely (Quebec City)
🏢 Parallels
📍 Quebec City