Job TitleYouth Ski and Ride School SupervisorJob StatusSeasonalCompensation and BenefitsCompensation: Proposed hiring rate of $2,222.46 to $2,330.77+ biweekly amount; actual pay will be adjusted based on experience.Perks: Seasonal position eligible for season pass for employees/dependents and privileges at several other resorts; includes discount programs (food & beverage, retail/rental, tickets, etc.).Job SummaryThis position will primarily work with our youth group lessons. Full‑time seasonal position. Ski and Ride School Supervisors are career‑and‑goal‑oriented individuals with the ability to supervise all aspects of Ski & Ride School Operations. Responsibilities include engaging high levels of customer satisfaction, employee engagement and financial results, using available technology, business & communication systems, supervising daily and seasonal staffing needs, training employees, forward planning, assigning and directing work; appraising performance,rewarding and disciplining employees; addressing complaints; resolving problems; scheduling, implementing orientation and exit procedures of employees; leveraging our programming, resources and people to positively affect our revenue and labor performance. Current level 2 PSIA/AASI (or equivalent) certification with 3 years industry experience is required.Essential Duties and ResponsibilitiesAdd value to the leadership team, the school and resort by being enthusiastically engaged from start to finish.Supervise daily and seasonal staffing needs to maintain targeted class averages and engage employee and guest experiences.Monitor classes, look at teaching & technical content, lesson pace and guest service delivery.Maintain a high level of accessibility, profile, and visibility with employees.Monitor splits, class averages, and return business for quality and budgetary controls.Receive feedback and recommendations from guests.Provide support to instructors and guest service agents in situations where guest concerns escalated.Handle all inquiries and complaints in a professional and competent manner; when necessary,



determine appropriate compensation to create a win‑win solution for Copper Mountain and the guest.Implement initiatives, content, and programs for new‑hire training; certification training; returning staff training; company training programs.Train for self‑improvement, leadership skills toward management, and career development.Own the Zone: Facilitate maintenance and upkeep of signage, grooming, and animation in ski and ride school meeting areas; monitor grooming and uniform standards of instructors.Any special duties assigned by Ski and Ride School Managers.Safely operate a snowmobile.Understand and operate our resort software, RTP.Supervise and administrate FLAX GPS operations.Proficient knowledge of Microsoft Office (Outlook, Excel, and Word) is required.Risk ManagementImplement safety SOPs and always view the work environment to ensure the safety and well‑being of our staff and guests are primary focus.Report accident or incident in a timely manner following procedures and supplying proper documentation; provide training and guidance for instructors to reduce guest/instructor incidents.Assess facilities, procedures, and environmental factors which promote the comfort and safety level of SRS participants and all guests.Cooperate with Ski Patrol for accident reporting, sweep, and mountain emergencies.Coordinate the Timely Processing and Administration OfAssigning general duties, pieces, or request work based on guest programming and business volumes.Incident and accident reports.Workers’ Compensation claims.Daily check‑out for payroll.Mid‑season and End‑of‑season reviews.Response to Guest communications.Scheduling full‑ and part‑time employees for daily staffing.Employee‑of‑the‑Month recommendations.Record locker assignments and combinations.End‑of‑season instructor information.Employee documentation such as appraisals and written warnings.Performance ObjectivesDevelop a rapport with instructors quickly, establishing a connection almost immediately.Making each instructor feel special and unique builds confidence with their students, allowing them to teach a lesson that is safe, fun, and instructional.Develop a rapport with fellow supervisors quickly, establishing a connection almost immediately.Develop a rapport with guests quickly, establishing a connection almost immediately; making each guest feel special and unique builds confidence and allows lessons to provide safety, fun, and learning.Engage staff 100% of the time while focusing on individual and unique employee needs; go above and beyond expectations to have a positive impact.Identify different motivations among staff and demonstrate coaching styles to reflect them.Understand beginner ski or ride progressions for different age levels; train and demonstrate to instructors/classes; identify ability level in students and split them into groups by ability level when needed.Maintain a serious focus on safety and whereabouts of all instructors & guests; train instructors on safety as part of the mountain experience.Model the values, philosophy, and mission statement of Copper Mountain Resort; strive to create the best memories for guests again and again.Act as a real team member, cooperating with all employees, including fellow SRS instructors, supervisors, and employees from other departments.Respond quickly and effectively to a wide variety of situations including possible emergencies while maintaining composure and keeping students and fellow employees calm; manage personal stress levels and balance work and personal life.Other Duties As AssignedThis job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of POWDR‑Copper, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and

📌 Winter 26/27: Youth Ski And Ride School Supervisor (Copper Mountain)
🏢 PSIA-AASI Western Region
📍 Copper Mountain