Drive enterprise renewals with Trilogy as a Senior Customer Success Manager. Engage with high-value clients, optimize AI-driven sales processes, and secure long-term contracts.This hands-on position focuses on managing the renewals pipeline for enterprise accounts. You will engage directly with decision-makers, overcoming objections and enhancing retention strategies. At Trilogy, you'll refine AI tools to maximize sales efficiency, all while being part of a fast-moving, creative team.Key Responsibilities:Lead high-level discussions with key customersOwn the renewal process for enterprise clientsCreate and improve B2B renewals playbooksDrive contract negotiations and minimize churnUtilize AI-driven insights to enhance strategiesRequirements:8+ years in CSM or account managementProven track record in managing renewals worth $100K+Fluent in English, both verbal and writtenExperience with AI tools in a professional contextAvailability during U.S. business hoursLeverage your expertise in enterprise renewals and AI strategies to excel in a stable role at Trilogy.

📌 Customer Success Manager At Trilogy Remote (Vancouver)
🏢 Crossover
📍 Vancouver