About RootlyAt Rootly, we are on a mission to be the go-to way companies respond when things go wrong, helping every organization be more reliable. We do this by building an industry‑leading incident management platform that allows companies around the world consistently and quickly resolve incidents. We are not simply transforming an industry; we are carving an entirely recent +$B segment ourselves and need incredible talent to achieve this ambitious goal together.Customers love Rootly. Companies such as NVIDIA, Figma, Canva, Tripadvisor, Squarespace and more rely on Rootly to power their critical incident management process. We obsess over our delightful enterprise‑ready platform and unique partnership model. Our customers have reviewed us 5 stars on G2.Investors love Rootly. We are backed by respected funds including Y Combinator and investors such as the CTO of Dropbox and GitHub.



We conduct monthly financial reviews as a team and publish our weekly changelog.About the RoleAt Rootly, we are committed to helping our customers successfully utilize our services throughout their entire journey with us. We are seeking a dedicated and experienced Customer Success Manager to help us achieve our vision of empowering customers to be exceptionally successful. You will be instrumental in ensuring our customers achieve their goals and gain maximum value from our services and product as we continue to grow and scale our product and service offerings!What You'll DoGuiding assigned customers through onboarding, configuration, and continuous product adoption.Collaborating with our Sales team to create strategic customer engagement plans.Cultivating relationships with key decision‑makers and champions within your customer base, leading strategic discussions on

📌 Customer Success Manager (Toronto)
🏢 Rootly
📍 Toronto