Join to apply for the Sr. Customer Relationship Manager role at OpenText5 days ago Be among the first 25 applicantsJoin to apply for the Sr. Customer Relationship Manager role at OpenTextOpentext - The Information CompanyOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.AI-First. Future-Driven. Human-Centered.At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.Opentext - The Information CompanyOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.AI-First. Future-Driven. Human-Centered.At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.Your ImpactPrimary objective is maintaining and growing revenue by developing programs with strategic customers that will drive community programs and community revenue.The position is focused on building and growing relationships with key strategic accounts, that are typically OTs top revenue generating accounts. The Sr CM is an integral part of their customers organization and plays a key role in mentoring new team members.What The Role EntailsProviding exceptional service by reaching out via phone,



email and on-site meetings on a consistent basis to build strong customer relationships.Proven track record of consistent revenue and MCV achievement often focused on a particular industryGuardian of RevenueFollowing a consultative and proactive process to produce competitive renewal process.Utilizing a standard operating procedure to bring renewal contracts in at full value and on time.Consulting with internal stakeholders to prepare renewal quotes, overcoming objections through process of negotiation and adjusting quotes as required to ensure competitiveness of the solution being presented to the customerConstant identification of at-risk contracts and early engagement with internal stakeholders to mitigate revenue erosion. This includes contract buy-outs when necessaryPartnering with PS on implementation projects to make sure services are delivered on-time to assure revenue recognition according to SOW/contractConstant monitoring of revenue trends for accurate FY revenue forecastingChampion of GrowthAbility to develop a strategic relationship that allows you to build, manage and execute a sales pipeline that will result in consistent quarterly MCV (new business) performance.Ability to identify up-sell and cross-sell opportunities, lead pass and partner with field sales to successfully close new business for OT.Ability to develop and execute community programs that include partnering with SMB AEs on programs that generate community MCV and revenueTrusted AdvisorTrusted advisor to the Customer for their support and business needs. Cultivating an environment of mutual value recognized between OpenText and our customers.Taking ownership of the accounts assigned with a robust sense of urgency to manage a portfolio resulting in full value, on time renewals.Understanding of road map for OT solutions to bring additional value to customers and growing revenue for assigned territory.Being knowledgeable about customer and industry trends relating to B2B, B2C and A2A,



that will contribute to being a trusted advisor for customersSME on a service/solution, allowing for mentoring and educating of team members on how service benefits the customerDeveloping and presenting best practices and new approaches to customers, at industry conferences and Enterprise WorldTypically establishing and growing relationships at the strategic/executive/C-level of an accountOpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeContractJob functionJob functionSales and Business DevelopmentIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at OpenText by 2xSign in to set job alerts for “Senior Customer Relations Manager” roles.Service Excellence Manager | Customer Service ManagerInternal Assistant Service Manager - Don Valley North LexusBolton, Ontario, Canada CA$80,000.00-CA$100,000.00 1 month agoToronto, Ontario, Canada CA$15.00-CA$15.00 2 weeks agoRichmond Hill, Ontario, Canada CA$15.00-CA$15.00 5 days agoEtobicoke, Ontario, Canada CA$15.00-CA$15.00 2 days agoRichmond Hill, Ontario, Canada 3 days agoSenior Manager - Customer Operations SupportPlanning - Associate Manager, Customer ServiceRichmond Hill, Ontario, Canada 5 days agoCustomer Relationship and Renewals ManagerESG & CSR Responsible AI — Master-Level InternshipWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr

📌 Sr. Customer Relationship Manager (Richmond Hill)
🏢 opentext
📍 Richmond Hill