Join Hitachi Rail Canada as a Service Delivery Analyst in Toronto. This full-time role focuses on ensuring efficient engineering service delivery and effective communication with stakeholders.

As the Service Delivery Analyst, you will oversee service performance, manage incident coordination, and streamline CI/CD-related operations to support engineering teams. With a solid emphasis on SLA compliance, you will work closely with various teams to enhance service quality and responsiveness. Excellent problem-solving and communication skills are vital for success in this position.

Key Responsibilities:



• Ensure service delivery aligns with business needs and SLAs • Manage ticket tracking and incident prioritization • Lead communications for incidents and planned changes • Support CI/CD service operations with engineering teams • Facilitate continuous improvement through process enhancements

Requirements: • 3 to 5 years of experience in service delivery • Bachelor’s degree in engineering or Computer Science • Proficiency in incident management tools like ServiceNow • Solid analytical and communication skills • Relevant certifications such as ITIL or PMP

Drive engineering service excellence at Hitachi Rail through effective management and innovative problem-solving. #J-18808-Ljbffr

📌 Service Delivery Analyst at Hitachi Rail (Toronto)
🏢 Hitachi Automotive Systems Americas
📍 Toronto