Lead customer engagement as a Customer Success Manager for SMBs at Karbon. Utilize your skills to enhance product adoption and ensure retention across a diverse portfolio.

As part of Karbon’s dedicated team, you will focus on driving satisfaction for small and medium-sized businesses. Your role will involve proactive relationship management, using feedback to inform strategies for better user experiences. Collaborating effectively with cross-functional teams ensures you deliver the best outcomes for customers while resolving any concerns that arise.

Key Responsibilities: • Manage a portfolio of SMB accounts with strong relationships • Facilitate customer success through product usage • Identify at-risk renewals and implement solutions • Collaborate on resolutions with internal teams • Use analytics to inform strategies and enhance service

Requirements: • At least 2 years in customer success or account management • Intermediate skills in Google Sheets and Excel • Proven track record of managing multiple accounts • Robust problem-solving and communication skills • Experience with customer success tools

Become a vital part of customer satisfaction and growth at Karbon. #J-18808-Ljbffr

📌 Customer Success Manager for SMBs (Winnipeg)
🏢 Karbon
📍 Winnipeg