Elevate customer insights as the Voice of Customer Manager at Clio, a leader in AI legal technology. Engage with cross-functional teams to improve customer experiences on a hybrid schedule.Clio is seeking an experienced skilled for a 12-18 month contract in Toronto, Vancouver, or Calgary. You'll manage and enhance VoC programs, focusing on customer feedback to drive satisfaction and retention. Collaborate with various departments to ensure customer voices are central to strategic decisions.Key Responsibilities:Develop and oversee VoC initiatives and measurement programsImplement AI-driven workflows for customer feedback analysisAnalyze customer data for trends and improvement opportunitiesMaintain a robust customer feedback loop with stakeholdersSustain and grow the internal customer feedback panelRequirements:5+ years in Voice of Customer or Customer Success rolesExpertise in Customer Success and VoC softwareFamiliarity with AI tools and workflowsStrong storytelling ability for executive presentationsProven ability to collaborate across teamsDrive customer-driven initiatives to enhance experiences at Clio, where your contributions shape the future of legal technology.

📌 Voice Of Customer Manager At Clio (Vancouver)
🏢 Clio
📍 Vancouver