Elevate service delivery as the Director of Contact Centre & Group Operations in Montreal with Air Canada Vacations. Focus on sales excellence and operational efficiency in a hybrid work model.In this permanent role, you will spearhead the operations of the 24/7 Contact Centre. Your leadership will drive performance improvements, coaching, and talent development. You'll forge solid relationships with stakeholders to support business objectives and optimize customer responses.Key Responsibilities:Lead strategic oversight of daily operations and performanceEstablish sales and service performance metrics for the teamCultivate strong relationships with clients and suppliersDirect the management of third-party contact centre partnersDrive workforce planning and scheduling for operational efficiencyRequirements:Degree in Operations, Hospitality, or related fieldAt least 10 years in leadership roles in various sectorsStrong operational and budget management skillsDemonstrated success in team coaching and developmentBilingualism in English and FrenchBring your expertise in operational strategy to elevate service at Air Canada Vacations.

📌 Air Canada Vacations Contact Centre Director (Montreal)
🏢 Vacances Air Canada / Air Canada Vacations
📍 Montreal