Customer Service - Order Entry Specialist

Gentek is a leading manufacturer and distributor of vinyl/aluminum siding and windows and other exterior home improvement products. With 3 manufacturing facilities and 22 distribution branches in Canada we are well‑positioned to provide our customers with the best products and a superior service experience.

Our busy Customer Service Department located in our Lambeth, Ontario facility requires a Customer Service / Order Entry Specialist to provide excellent service in processing orders and responding to our customers inquiries while working closely with all customer service and warranty team representatives, production staff, and branch administrators. You will:

- Answer and respond to customer inquiries with urgency via phone and/or email
- Enter orders accurately and efficiently to meet required cut‑off times and deadlines
- Verify team orders for accuracy and make corrections when required
- Have extensive knowledge of Gentek products
- Prepare accurate quotes for window and doors using computer software
- Provide customers with product and service information
- Identify and elevate priority issues and follow up with resolutions




- Maintain good working relationships with customers, staff, and branch administrators
- Log calls, order verification and documents in Salesforce

Qualifications:

- Minimum of 2 years of industry experience (windows, building products)
- Technical aptitude and high attention to detail
- Proficient in basic math – fractions and decimals
- Proficient in Microsoft Office applications
- Knowledge of customer service principles and practices
- Experience in a commercial or industrial workplace preferred
- Ability to communicate professionally
- French speaking is an asset but not required
- Self‑motivated, dependable, and accountable
- Special visualization skills and blueprint reading as an asset
- Ability to multitask and work well under pressure in a fast‑paced environment

We offer an attractive compensation benefits package and straight weekday employment. Candidates should have reliable transportation as the facility is not on a bus route.

Accommodations for applicants with disability available upon request.

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📌 Customer Service - Order Entry Specialist (London)
🏢 Gentek Building Products Ltd Partnership
📍 London