Lead the Customer Care Operations at Lyft as the Director of Business Planning & Central Operations. This hybrid role emphasizes strategic oversight and operational readiness across customer interactions.As a pivotal member of Lyft's Customer Care team, you will ensure the organization is poised for future growth, integrating cutting-edge technology and managing essential functions. Your role involves close collaboration with teams across Finance, Product, and Operations, to ensure alignment in achieving operational excellence and customer satisfaction.



You will also take charge of financial operations and the management of our global vendor relationships.Key Responsibilities:Lead capacity planning and scenario modelingOwn financial operations and cost disciplineDrive operational readiness for recent initiativesDevelop and operationalize customer support frameworksHire and mentor a high-performing teamRequirements:10+ years in operations or business strategyMinimum of 5 years in a senior leadership roleStrong analytical and financial modeling capabilitiesExperience in marketplace dynamics and AI initiativesMBA or relevant advanced degree preferredSteer Lyft's customer care strategy by deploying your expertise in business operations and leadership.

📌 Director, Strategy & Ops At Lyft (Toronto)
🏢 Lyft
📍 Toronto