Our client is an Alberta-based manufacturer and service provider supporting the energy industry with innovative, highly engineered equipment and technology. With a strong reputation in its specialized market and continued growth, the company is looking for a Service Manager to help build and develop its service operation for the future.This is a key leadership role overseeing field and shop service operations across Canada, with exposure to U.S. and international markets. The successful candidate will bring strong mechanical knowledge, a process-driven mindset, and the ability to build structure, systems, and best practices that improve service delivery, efficiency, and customer satisfaction.Key ResponsibilitiesLeadership & OperationsLead and develop field and shop service teams across CanadaEstablish service standards, processes, systems, and best practicesImprove scheduling, resource allocation, workflow, and overall service efficiencyBuild a culture of accountability, teamwork, and continuous improvementProvide technical leadership and mentorship to service personnelRemain hands-on and directly involved with complex technical and operational issues when requiredClient & Business EngagementDevelop strong relationships with key customers and participate in site visitsAct as a senior point of contact for complex service issues and projectsWork closely with internal teams to ensure effective inventory, tooling,



and logistical supportSupport business growth through service excellence and customer satisfactionPerformance & ImprovementEstablish and monitor key service metrics and performance standardsIdentify opportunities to improve systems, processes, and service deliveryContribute to budgeting, forecasting, and overall service profitabilityQualifications7-10+ years of progressive experience in mechanical service, ideally within an industrial, equipment, or field-service environmentProven leadership experience managing field and/or shop-based technical teamsStrong mechanical knowledge, ideally involving process equipment, rotating equipment, or similar industrial machineryDemonstrated ability to build structure, processes, and systems within a service organizationStrong problem-solving and continuous improvement mindsetEngineering or technical engineering certification considered an assetRed Seal Heavy Equipment Technician certification considered an assetStrong communication and interpersonal skillsAbility to travel, including occasional U.S. and international travelIdeal Candidate ProfileMechanically solid with previous hands-on field or shop experienceConfident, approachable leader who promotes accountability and teamworkProcess-driven and entrepreneurial, with the ability to create structure and develop best practicesComfortable operating at both a strategic and hands-on levelProfessionally polished and comfortable working with senior leadership and key customersCompensationBase salary of $135,000-$150,000, commensurate with experience, bonus, plus a comprehensive benefits program and company-related expenses.

📌 Service Manager (Calgary)
🏢 Summit Search Group
📍 Calgary