Become a leader in customer operations with Affirm as Director of Vendor Strategy & Execution. Drive innovation and efficiency in global vendor management while enhancing the customer experience.As a pivotal member of the operations team, you will take charge of Affirm's customer operations vendor program, specifically the oversight of our global BPO relationships. Your role is essential in implementing AI solutions and fostering a customer-centric culture across the vendor network. You'll partner with various stakeholders to improve service delivery and ensure compliance,



making a significant impact on customer satisfaction and operational excellence.Key Responsibilities:Oversee strategic vendor operations and governanceImplement creative resolutions for customer issuesCollaborate with product teams to enhance automationAnalyze performance trends to guide leadership decisionsFacilitate vendor performance management and accountabilityRequirements:15+ years in senior customer operations rolesExtensive experience with global vendor partnershipsStrong track record of implementing AI technologiesProven success in leading cross-functional initiativesExceptional analytical and communication abilitiesContribute to affirming customer-centric values through your leadership in vendor management and operational excellence.

📌 Affirm Director Of Vendor Strategy & Execution (Ottawa)
🏢 Affirm
📍 Ottawa