About PostGrid: PostGrid is a global leader in enterprise SaaS platforms for automated offline communications. Our robust APIs empower organizations to create, personalize, and dispatch physical mail letters, postcards, checks, and more to any address on the globe without ever touching an envelope, while ensuring clean address data. Operating at a massive scale across multiple regions, we’re redefining how brands connect with people beyond the inbox. If you’re driven to build category-defining technology and want to shape the future of offline communications, join our high-calibre team and help us transform the way the world sends mail. About The Team: The Customer Success team is the engine of customer advocacy and growth at PostGrid. We are a energetic, strategic group dedicated to ensuring our enterprise clients achieve maximum value from our platform, driving long-term retention and expansion. We act as a critical bridge between our clients and our internal teams, influencing product direction and fostering deep, enduring partnerships essential for our continued success. What you’ll do:



Are you an experienced Customer Success Manager who enjoys partnering with diverse client segments? Do you excel at breaking down complex issues and transforming challenges into opportunities for meaningful impact? We are seeking an exceptional Customer Success Manager to work closely with our most strategic clients across all levels. This exciting role gives you the platform to influence product development, build deep customer partnerships, and elevate the customer journey at scale. Your Responsibilities: Strategic Advising: Serve as a strategic advisor to all customers, guiding them through product adoption and long-term success. Relationship Management: Build and nurture trusted relationships with senior stakeholders and decision-makers across large organizations. Cross-Functional Collaboration: Collaborate with internal teams to ensure high-touch service, seamless onboarding, and timely issue resolution for enterprise accounts. Retention & Expansion: Proactively identify risks and opportunities, driving retention, engagement, and expansion strategies within enterprise portfolios.

📌 Customer Success Manager (Canada)
🏢 PostGrid
📍 Canada