SMART Technologies is an award-winning company that collaborates with bright minds around the world who believe in the power of innovation. We're large enough to do great things but small enough that you don't get lost in the crowd. Our continued success is possible because of our 'Best in Class' culture and unique talents of every individual at SMART.Make an impact in education and business and beyond. Be a part of meaningful work that fuels connections across the globe. These are the connections that really matter - and inspire greatness.The RoleWe are looking for a Revenue Operations Manager who is equal parts analyst, architect, and operator. This is not a reporting role; it is a revenue infrastructure role. You will own the processes and data that allow our commercial teams to forecast accurately, plan effectively, and execute at scale.You will sit at the intersection of Sales and Finance, supported by the Data Team, translating commercial strategy into operational execution. If you are energised by turning ambiguous problems into clean processes, and by making the numbers tell a story that drives decisions, this role was built for you.What You Will OwnForecasting & Pipeline IntegrityOwn and continuously improve SMART's revenue forecasting methodology across all segmentsIdentify pipeline health issues - coverage gaps, stage progression anomalies, conversion drop-offs - before they become forecast missesMonitor and action leading indicator frameworks (MQL-to-SAL conversion, pipeline velocity, win rate by segment) that give leadership early warning on revenue trajectoryDeliver actionable insights on bookings, renewals, churn, and upsell/cross-sell performance.Revenue Infrastructure & ProcessSupport the end-to-end revenue process design, from lead routing and territory assignment through opportunity management, renewal workflows, and closed-loop reportingEnsure CRM is a trusted system of record driving adoption, data quality standards,



and process compliance across the sales organisationBuild and maintain dashboards and reporting frameworks that give Sales and executive leadership real-time visibility into the metrics that matterGo-to-Market EnablementSupport quota setting, territory design, and capacity planning for each fiscal year, in partnership with Sales leadership and FinanceBuild and maintain sales compensation plan documentation and assist with commission calculation accuracy in partnership with HR and FinanceDrive Quarterly Business Review cadence and content quality - supporting the operational QBR inputs that make business reviews meaningful rather than performativePartner with Enablement on onboarding and ramp modelling for new North America hires, ensuring productivity timelines are grounded in dataWhat We Are Looking ForExperience5+ years in Revenue Operations, Sales Operations, or a closely related function - ideally in a B2B Technology manufacturing industry with SaaS environmentDemonstrated ownership of a forecasting process, pipeline management, and executive reporting. You have run the cadence, and and provided the insights leaders rely on to make business decisions.Strong CRM proficiencyExperience working across multiple revenue segments (new logo, renewal/expansion, channel) is strongly preferredCapabilitiesExceptional analytical rigour - you are comfortable in Excel or BI tools building models from scratch, and you know the difference between a metric that measures activity and one that predicts outcomesClear,



concise communicator - you can translate a complex data story into a crisp executive narrative, and you are equally comfortable presenting to a VP of Sales or a CROProcess-oriented without being bureaucratic - you design systems that people actually use, because you understand that adoption is part of the designCommercially curious - you care about why the revenue is moving, not just that it isComfortable operating with ambiguity and competing priorities in a fast-moving environmentNice to HaveExperience with MS Dynamics CRMFamiliarity with channel and partner revenue modelsBackground supporting both hardware and recurring software revenue streamsExperience supporting a global sales organization across multiple time zonesWhy This Role, Why NowSMART is building the operational infrastructure to support the next phase of its growth, scaling ARR, expanding into current verticals, and professionalizing the revenue engine across North America and International markets. This role will have real influence on how that infrastructure is built. You will not be inheriting a finished system. You will be a key architect of it.You will work closely with senior Sales leadership, Finance, and Operations, with direct visibility into the strategic decisions shaping the business.Location & Ways of WorkingThe preferred location is in Calgary, AB at SMART's global headquarters, but alternative locations will be considered throughout North America.At SMART, we are committed to fostering an inclusive, respectful, and equitable workplace where all individuals regardless of race, national or ethnic origin, color, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability can thrive. We welcome applications from all qualified candidates and are proud to be an equal opportunity employer.

📌 Revenue Operations Manager (Calgary)
🏢 DealHub
📍 Calgary