Intermediate Software Support Specialist (5+ years) to deliver first-line technical assistance using radiology and medical imaging software

Our healthcare technology client is seeking an Intermediate Software Support Specialist (5+ years) to deliver first-line technical assistance using radiology and medical imaging software.

Join a healthcare technology environment supporting specialized radiology and medical imaging platforms used by clinical and operational clients. This role focuses on software support, incident resolution, ticket management, documentation, and collaboration with QA and development teams to resolve technical issues. The position also supports AI-assisted operational workflows for troubleshooting, documentation, and ticket analysis. The team operates in a hybrid setting based out of downtown Calgary.

Must Haves

- 5+ years in application support , technical support , healthcare IT , radiology IT , or SaaS environments
- Experience programming using SQL .
- Troubleshooting , incident management , and resolution of complex technical issues across Windows , macOS , and Linux
- Ticketing platforms and remote support tools for logging, monitoring, and resolving client issues
- AI tools for documentation, ticket summarization, troubleshooting support, and reusable prompt development
- Relevant tertiary education in Information Technology or a related discipline, or equivalent practical experience

Nice to Have

- Background supporting medical imaging workflows
- Background in healthcare/radiology IT, general IT networking, Linux administration, ticketing systems, medical data standards (HL7, DICOM, and FHIR), familiarity with PACS/RIS clinical imaging systems, basic database querying (SQL), monitoring platforms (Zabbix and Grafana), and cloud infrastructure.




- Exposure to radiology software environments
- Open to new graduates with relevant technical training

Responsibilities

- Deliver first-line software support to clients through phone and email channels
- Investigate, diagnose, and resolve software-related technical issues
- Log, monitor, and manage customer tickets through to resolution
- Escalate complex issues to internal development and QA teams
- Create and update knowledge base articles, documentation, and user guides
- Utilize AI tools to summarize issues, identify ticket patterns, and support troubleshooting activities
- Stay current on software releases and platform feature updates

Our healthcare technology client is seeking an Intermediate Software Support Specialist (5+ years) to deliver first-line technical assistance using radiology and medical imaging software.

Join a healthcare technology environment supporting specialized radiology and medical imaging platforms used by clinical and operational clients. This role focuses on software support, incident resolution, ticket management, documentation, and collaboration with QA and development teams to resolve technical issues. The position also supports AI-assisted operational workflows for troubleshooting, documentation, and ticket analysis. The team operates in a hybrid environment based out of downtown Calgary.

Contract, Calgary, Hybrid, Working Hours: MST

Must Haves





- 5+ years in application support , technical support , healthcare IT , radiology IT , or SaaS environments
- Experience programming using SQL .
- Troubleshooting , incident management , and resolution of complex technical issues across Windows , macOS , and Linux
- Ticketing platforms and remote support tools for logging, monitoring, and resolving client issues
- AI tools for documentation, ticket summarization, troubleshooting support, and reusable prompt development
- Relevant tertiary education in Information Technology or a related discipline, or equivalent practical experience

Nice to Have

- Background supporting medical imaging workflows
- Background in healthcare/radiology IT, general IT networking, Linux administration, ticketing systems, medical data standards (HL7, DICOM, and FHIR), familiarity with PACS/RIS clinical imaging systems, basic database querying (SQL), monitoring platforms (Zabbix and Grafana), and cloud infrastructure.
- Exposure to radiology software environments
- Open to new graduates with relevant technical training

Responsibilities

- Deliver first-line software support to clients through phone and email channels
- Investigate, diagnose, and resolve software-related technical issues
- Log, monitor, and manage customer tickets through to resolution
- Escalate complex issues to internal development and QA teams
- Create and update knowledge base articles, documentation, and user guides
- Utilize AI tools to summarize issues, identify ticket patterns, and support troubleshooting activities
- Stay current on software releases and platform feature updates

Disclaimer:
AI may be used in evaluating candidates.
This posting is for an existing vacancy.

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📌 Intermediate Software Support Specialist (5+ years) to deliver first-line technical assistance using radiology and medical imaging software (Calgary)
🏢 S.i. Systems
📍 Calgary