You will work across three primary areas: Advanced Technical Support & Customer Escalations Investigate and resolve complex customer, networking and system-integration issues. Troubleshoot networked products involving LAN/WAN environments, DNS, NAT, firewalls, managed switches and related technologies. Work with Linux- and Windows-based systems. Review escalated technical issues and work directly with customers to gather information, diagnose problems and implement solutions. Support deployment, configuration and troubleshooting of integrated systems. Travel to customer sites in Canada and the United States when remote troubleshooting is insufficient. Read and interpret electrical schematics and wiring diagrams when troubleshooting integrated equipment. Serve as a technical resource for Product Management, Sales and Project Management. Respond to technical product, compatibility and application questions.



Provide pre- and post-sales technical consultation to customers. Assist customers with networking, firewall, configuration, installation and product-usage questions. Help determine how products can be integrated into specific customer environments. Participate in current product development, prototyping, validation and testing. Bring customer and field experience into product-development discussions. Identify recurring product or support issues and recommend improvements. Produce or support technical drawings, schematics and system documentation. Develop troubleshooting guides, installation documentation, user manuals and technical procedures. Provide technical knowledge

📌 Dynamic Technical Support Engineer Withb Saas Expertise (Toronto)
🏢 Advancedtechsearch
📍 Toronto