DescriptionLocation: 175 avenue Stillview, Pointe-Claire, H9R 4S3 (100% in clinic role - free parking available)Status: Casual - on call (Flexible availability 7 days a week, including morning weekends 8:00 AM to 12:00 PM and evening 5:00 PM to 8:00 PM shifts.Schedule: Monday to SundayCreate Exceptional Customer ExperiencesOur team of dynamic professionals is dedicated to providing efficient, confidential, and flawless service delivery. Can you successfully navigate a fast-paced environment? Are you organized, and methodical and do you have the ability to multitask? Read on!Here's the impact you'll make and what we'll accomplish togetherYou facilitate the appointments between physicians and their patients by supporting all pre and post-visit clinical activitiesYou interact with patients and various service providers such as hospitals, clinics, laboratories, pharmacies, insurance companies, etc... in order to finalize the files within the prescribed time frameYou will collaborate with all team members in order to maintain excellent serviceYou are an expert in the operational processes of the clinicians under your responsibilityHere's HowRespond to various client requests with courtesy, confidentiality, and professionalismMake inquiry calls to hospitals and clinicsContact patients to obtain or communicate informationForward documentation to patients (requests, references, forms,



etc...)Greet patients and direct them to the appropriate serviceCoordinate patient's appointments; schedule, reschedule, and cancel appointmentsCommunicate and collaborate with different departments internally to optimize process and service deliveryProvide administrative and clerical support to ensure the efficient operation of the clinicRespecting and Following the company policies and protocolsQualificationsYou're the missing piece of the puzzleHigh school diplomaBilingualism (spoken and written)Valuable knowledge of Microsoft Office (Outlook, Excel, Word), computer skillsThorough, methodical, detail-oriented, self-directed and organizedAbility to adapt in a constantly changing environmentFocused on excellence in customer serviceCourtesy, empathy and discretionDemonstrated teamworkBy applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.Advanced knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its provincial scope.#INDTH Budget

📌 Administrative Support Clerk (Pointe-Claire)
🏢 Telus
📍 Pointe-Claire