Product Manager - EuropeDivision/ Department: Product, Location: Toronto, Reporting to: Division Vice President.The RoleThe Product department is responsible for all aspects of the commercialization of Goway product which includes design, pricing and promotion. The key objective is to source and contract competitive and commercially viable product. In addition, the team develops and maintains co-operative partnerships with airlines, tourist boards and vacation product suppliers. Responsible for regularly auditing, reviewing and revitalizing the product portfolio. Product also serves to educate, support and motivate the Sales team through in-depth trainings, regularly scheduled team meetings and one‑on‑one conversations. In sum, as a critical link to the Leadership team, the Product department works to maximize commercial viability, marketing efficiencies and sales effectiveness.Key ResponsibilitiesCommercializing Product & CostingNegotiate competitive contracts, service level agreements and pricing with Destination Management Companies (DMC’s), hotels, local service providers, cruise lines and other tourism partners for new and existing productCreating itineraries that are current, in‑demand or absent from the product lineCost air and land packages for air‑inclusive getaways on an ongoing basis, as well as land‑only special offers on a monthly basisRegularly refresh content including overall itinerary design, tour descriptions, imagery and supporting marketing content on goway.ComRegularly maintain and update product and pricing in Goway’s internal operating systemNegotiate marketing support with various Destination Management Companies, Tourist Boards and suppliersSelect product to be featured in brochures, including reviewing and revising costing and copy‑writing (alongside Marketing) on an annual basisAttend weekly product meetings to discuss ongoing projects, best practices,



operational challenges and marketing initiativesMaintain price competitiveness through comprehensive analysis.identifying commercial opportunities throughout the various product lines and bringing those itineraries to marketTrainingProvide training and resources to sales teams on an ongoing basis, including new staff, related to air contracts, destination knowledge, brochure training, working effectively with suppliers, web training, new itineraries and new servicesDevelop and enhance training quizzes and “Expert” exams to qualify new and existing staffLiaise with suppliers visiting the Toronto and Vancouver office’s to maximize training opportunitiesHelp staff work towards becoming a Destination SpecialistIdentify areas of improvement for individual staff members and assist in scheduling training for themMarketingDevelop co‑op marketing agreements with key suppliers, tourism boards and airlines in conjunction with the Division Vice PresidentContribute editorials content for various blogs and newsletters including Globetrotting Magazine,Provide pricing and suitable product offers for ongoing marketing initiativesMaintain product, pricing and marketing tools available on Development & SupportAssist in resolving quote and booking issues, pre‑ and post‑departure, as requiredInvestigate and address product inaccuracies and discrepanciesDesign flyers and emails for trade and consumers, as requiredConsumer & Trade PresentationsCreate PowerPoint presentations for select destination product, as requiredAbility to independently lead and speak at a consumer or trade event as requiredLead product and travel presentations to trade partners and consumers on an ongoing basis, as requiredOrganize and/or attend local and international promotional shows and exhibitionsOtherMonitor department destination leads, quote and sales results,



and prepare Executive Summary reports on a monthly basisConduct regular competitive reviews against key competitorsMiscellaneous support for Marketing departmentHandle customer/agent product issues and endeavor to bring to a satisfactory conclusionMust be available for travel both in North America and overseasRequired Skills and QualificationsMinimum three years’ experience within the travel industry in a product management roleA certificate/diploma in Travel & Tourism; or a combination of experience, education and training equivalent to a diplomaAnalytical: strategic, data-driven and commercially-focused thinkers will succeedInitiative: the ideal candidate is motivated by growth, driven to win and will take ownership of their product portfolioCommunication: exceptional negotiating skills, aimed at reaching ‘win‑win’ resolutions, are required. Comfortable with public speaking and presentations.Time Management: must effectively multi‑task while managing competing deadlinesPeople Person: must be comfortable leading meetings and answering questions while developing long‑term relationshipsTechnical Knowledge: computer skills, including the Microsoft Office suite, Salesforce, FreshDesk and travel management software is an advantageKPI'sKPI’s include gross sales, margin contribution, achieved Marketing contributions, lead generation, product refreshment, pricing and product accuracy, and ensuring content on goway.Com (itineraries, blogs, agent supports) is accurate, current and relevantBenefitsWe offer a competitive salary with added support incentives, and we believe in taking care of our team with paid personal days and birthdays off. Plus, we provide ongoing training to help you stay ahead in the industry, and a comprehensive health benefits package to ensure you’re well‑supported.*All candidates will be afforded equal chance through the recruiting process, but please be advised that only those candidates selected for interviews will be contacted.#J-18808-Ljbffr

📌 Product Manager - Europe (Toronto)
🏢 Goway Travel
📍 Toronto