At SysAid, we're on a mission to empower organizations by putting AI to work for them. As a fast-growing SaaS company, we serve over 4,000 customers across 140 countries, helping more than 9 million users enhance their productivity every day. Our innovative AI-powered Service Management platform is transforming how businesses operate globally.We are seeking a Customer Success Manager to join our team and support some of our largest global customers. This role goes beyond traditional customer relationship management—you will act as a strategic advisor helping customers maximize the value of SysAid’s platform through AI adoption, automation, and innovative service management practices.Your primary responsibility will be to drive customer outcomes, retention, expansion opportunities, and long-term partnerships. You will guide customers through their AI journey, helping them identify opportunities to leverage AI-powered capabilities, adopt emerging technologies such as Agentic AI workflows, and transform the way they operate. The ultimate goal is to become a trusted partner and advocate for your customers within SysAid while ensuring measurable business impact.At SysAid, we provide affordable, innovative, and intuitive ESM solutions aligned with industry best practices to help customers streamline operations and automate business processes. Our customers’ success is our success,



and we continue to evolve alongside their changing needs in a rapidly transforming business and technology landscape.Who you are:A personable and enthusiastic skilled with strong relationship-building skillsStrong sense of ownership and accountabilityProactive with excellent foresight, planning, and problem-solving skillsAbility to identify urgency and drive actionStrong customer empathy with a passion for helping customers succeedNaturally curious about emerging technologies, AI trends, and business transformationComfortable leading conversations around innovation, change management, and technology adoptionStrong prioritization, organizational, and time management skillsAble to thrive in fast-paced and dynamic environmentsWhat you will do:Serve as a trusted advisor and strategic partner for SysAid customers, acting as their primary point of contactBuild and maintain executive and operational relationships across customer organizationsDrive customer retention, renewal, and expansion opportunities across your portfolioLead regular business reviews focused on value realization, customer outcomes, and strategic planningDrive adoption of SysAid AI capabilities by identifying customer use cases and aligning solutions to business objectivesHelp customers identify opportunities to improve productivity and operational efficiency through AI-driven workflows and automationGuide customers in adopting emerging technologies, including AI-powered assistants, automation capabilities, and Agentic AI workflows, where appropriateDevelop customer success plans with measurable outcomes and KPIsConduct

📌 Customer Success Manager (Toronto)
🏢 SysAid
📍 Toronto