OverviewBuild the Canadian restoration operator that outlasts everyone else.A family-owned, corporately controlled Canadian restoration operator built for the long run.For more than 20 years, we have operated inside some of the most recognizable commercial real estate across the GTHA and Southern Ontario — office towers, retail flagships, industrial campuses, hospitality properties, sports venues, and institutional facilities.Most restoration companies spend years trying to break into buildings like these. We already work in them.The platform is built.The work is there.We are seeking a General Manager who can turn this division into the operator the industry measures itself against.This is not another regional GM role buried under layers of corporate approvals.This is an prospect to run and build a restoration business alongside ownership.You will own the operation, the people, the client relationships, the standards, and the results.We operate across the full restoration lifecycle inside one integrated group of companies:One project manager. One accountable team. One operating standard from first notice of loss through final hand-back.No mitigation-to-rebuild handoffs.No "that's the sub's problem."No fragmented accountability.We are building a long-term Canadian commercial restoration operator designed to outlast the consolidators dominating the market today.We think in decades, not quarters.The OpportunityYou will take ownership of a 25-year-old operating division and scale it into the commercial restoration platform we know it can become.You will lead:P&L performanceCarrier and TPA relationshipsOperational standardsTechnology and toolingCertifications and complianceProject Managers, Supervisors, Leads, Technicians, and General Labour teamsYou will report directly to the President and work alongside senior leadership across technology, people operations, and account management.The infrastructure exists.The opportunity now is execution.What We OfferA Real Platform to BuildYou are not inheriting chaos.You are inheriting relationships, reputation, infrastructure, and opportunity.Direct Access to OwnershipYou report directly to the President. Decisions happen quickly. Inside the approval gates,



you run the business.No committees.No corporate theatre.Top-of-Market CompensationPerformance bonusQuarterly profit sharingVehicle allowanceStructured so the operator who builds this division shares meaningfully in the value they create.Performance-Based GrowthThe best performers get the biggest seats. As the division scales, your role scales with it.Investment in YouIndustry conferences and certificationsExposure to long-standing carrier and client relationshipsKey ResponsibilitiesOwn the P&LDrive revenue growth, gross margin, EBITDA, and operational efficiencySet and achieve quarterly operating targetsMaintain disciplined cost control across projects and operationsManage carrier panel relationships, audits, applications, and recertificationsOwn vendor scorecards and operational performance metricsMaintain industry-standard estimating discipline across the organizationBuild and Lead the TeamRecruit, mentor, and retain high-performing Project ManagersSet operational standards for Supervisors, Leads, Technicians, and Labour teamsPartner with People Operations on hiring, training, safety, and certification programsDevelop future leaders for both the division and broader group of companiesOwn the Response StandardLead and enforce industry-leading response SLAsEnsure rapid, professional, and consistent emergency response performanceMaintain accountability across dispatch and field operationsImprove the OperationDrive operational and technology improvementsIntroduce systems, workflows,



and tooling that improve:cycle timeoperational efficiencyContinuously modernize the businessWhat Success Looks Like in Year OneEBITDA margin at or above industry medianGross margin expansion with disciplined delivery controlsStrong carrier and client satisfaction scoresResponse SLAs consistently met or exceededExpanded and strengthened PM leadership benchTangible operational improvements successfully implementedWhat We're Looking ForExperience8+ years in the Canadian commercial restoration industryStrong experience across water, fire, mould, biohazard, and reconstruction projectsExperience owning — or ready to own — a full P&LDirector of OperationsBranch ManagerRegional ManagerGeneral Manageror similar operational leadership roleExperience with carrier audits and TPA recertificationsRequired CertificationsIICRC certifications relevant to the role:WRTASDAMRTFSRTOCTTCSTNice-to-HaveSymbility / Cotality experienceEcoClaim certification ownershipCarrier-side or TPA experienceWhat Makes You Successful HereYou:Understand a P&L deeply and can identify operational issues quicklyAre comfortable in the field and know what "good" looks like on active lossesCan hire, coach, develop, and hold teams accountableCommunicate confidently with carriers, clients, and executivesThrive in a build environment where systems and playbooks continue to evolveThink long-term and take ownership of outcomesThis is an on-call business.We share the load across the PM bench, but accountability sits with leadership.LocationGTHA / Southern OntarioThis is a customer-facing, in-building operational leadership role. You will spend time:in our officesinside client facilitieswith carriers and TPAs across the regionRelocation support available within Canada for the right candidate.CompensationOn Target Earnings: $200,000++Compensation package includes:Base salary aligned to experience and capabilityAnnual performance bonus tied to EBITDA and operational performanceQuarterly profit sharingVehicle allowanceIf you have been waiting for the opportunity to build a restoration company designed for the long run — this is that opportunity.Candidates must be eligible to work in CanadaI would like to thank all the candidates in advance. Please do stay connected on LinkedIn for future opportunities. Shortlisted candidates will be contacted.This position reflects a current vacancy with one of our clients. Our Recruiters combine their expertise and AI-enabled technology in the recruitment process.

📌 General Manager – Commercial Restoration (Ottawa)
🏢 Professional Staffing
📍 Ottawa