Become a key leader in member experience at Northern Credit Union. The Senior Vice President role focuses on enhancing member satisfaction and driving strategic initiatives.As Senior Vice President, Member Experience, you will champion strategies that enhance member journeys and service models. This senior leadership role involves overseeing a diverse team and integrating services across retail and virtual platforms to achieve sustainable growth. You will be instrumental in establishing performance measures that ensure sales and service excellence,



while promoting organizational transformation and employee engagement across the credit union.Key Responsibilities:Lead initiatives to optimize member service deliveryEngage in member growth and retention strategiesGuide teams while promoting accountability and collaborationEstablish performance measures for continuous improvementEnsure compliance with regulatory and governance practicesRequirements:Bachelor's in Business or related; Master's is an assetMinimum 10 years in financial services leadership5+ years leading multi-channel service deliveryExtensive knowledge of retail banking operationsExcellent communication and relationship management skillsShape a member-focused culture as the Senior Vice President at Northern Credit Union.

📌 Senior Vice President Member Experience (Sault Ste. Marie)
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📍 Sault Ste. Marie