Lead the future of customer insights with Rogers as the Senior Director of Customer Intelligence & AI. Shape strategies maximizing customer experiences through creative data approaches in a full-time role in Toronto.As a pivotal leader reporting to the SVP, Digital, this role focuses on customer-centric intelligence. Your expertise will connect behavioral, operational, and digital signals to drive actionable insights. You'll lead a multidisciplinary team and establish a robust strategy for Digital Customer 360 Intelligence across Rogers,



enhancing customer retention and engagement.Key Responsibilities:Develop and execute the Customer Intelligence strategy and roadmapCreate a unified understanding of customers across various channelsAnalyze customer intent and growth opportunities through dataOversee the development of predictive models and intelligence assetsCollaborate with multiple business units to drive value creationRequirements:10+ years of leadership experience in Customer Intelligence or AnalyticsUniversity degree in relevant fields like Business or Data ScienceProven expertise in customer lifecycle managementStrong communication and leadership skillsAbility to manage complexity and drive organizational changeDrive innovative insights and empower Rogers to connect better with customers while fostering a culture of growth and excellence.

📌 Director Of Customer Intelligence At Rogers (Toronto)
🏢 Rogers communications
📍 Toronto