Step into the role of Intermediate Software Support Specialist with our healthcare technology client in Calgary. Deliver technical assistance and resolve issues for radiology-related software in a hybrid work setting.
This position requires a minimum of 5 years in application and technical support, focusing on healthcare IT and radiology software. You'll troubleshoot complex issues across Windows, macOS, and Linux while managing customer tickets. Collaborate with QA and development teams to enhance incident resolution and utilize AI tools for efficient workflows.
Key Responsibilities: • Deliver first-line software support via phone and email • Diagnose and resolve technical software issues • Log and manage customer tickets through resolution • Escalate complex issues to development teams • Create and maintain knowledge base articles
Requirements: • 5+ years of experience in application support • Expertise in SQL and trouble resolution • Proficiency with ticketing and remote support tools • Knowledge of AI tools for ticket management • Relevant education in IT or equivalent experience
Bring your troubleshooting skills and passion for healthcare technology to this key role. #J-18808-Ljbffr
📌 Intermediate Software Support Specialist Calgary (Winnipeg)
🏢 S.i. Systems
📍 Winnipeg
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