Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Solution Consultant You will listen to the customer to understand their needs and create compelling business solution roadmaps — increasingly powered by AI. What you will be doing You will run workshops with business users to uncover gaps and opportunities, define the projected perks and present the outcomes to all stakeholders. You will lead technical discovery to identify where AI can improve customer experience, operational efficiency and measurable business outcomes. Design You will create customized demos and tell the story that showcases the solution.



You will support solution designs for customer experience use cases — including self-service, agent assistance, journey management and back‑office automation — that may combine LLMs, deterministic workflows, orchestration, fallback strategies and human handoff patterns. You will help customers ground AI responses in trusted enterprise data through knowledge and content strategies, and articulate trade‑offs across accuracy, latency, cost and governance. Démonstration & Validate You will build and deliver compelling technical demonstrations and presentations that explain AI capabilities, integration points and business impact. You will support sandbox and trial engagements, AI prototypes and value assessments that help customers validate use cases, integrations and success criteria. You will partner with

📌 Senior Implementation Consultant - Integrations Expert (L'Ancienne-Lorette)
🏢 Coveo
📍 L'Ancienne-Lorette