ABOUT APPLY APPLY is the Agentic Customer Experience (ACx) partner for the world’s most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc’teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.Com. LOCATION: APPLY is hybrid/remote friendly. The preferred candidate should be based in the Greater Toronto Area of Canada, working in hours that align to ET (Eastern Timezone). The candidate will be required to work from the Toronto office four days a week. THE ROLE: Apply Digital is looking for a seasoned Senior IT Analyst to join our growing IT team. This is an advanced individual contributor role for someone who doesn’t just respond to the queue — they own systems, drive improvements, and raise the bar for the entire IT function. Reporting to the Head of IT, you’ll be the technical anchor for our internal platforms, a go‑to escalation point for complex issues, and a mentor to junior IT staff. This is an in‑office role based in our Toronto office, where being on‑site lets you collaborate closely with key personnel and stay hands‑on with our hardware and infrastructure. RESPONSIBILITIES Own escalated and complex user tickets (P0–P3), serving as the technical escalation point for identity, endpoint,



and cloud platform issues across our global teams. Work closely with security compliance programs (ISO27001, ISO42001, SOC2 Type II) — including monitoring and resolving test problems, collecting evidence, and collaborating with auditors and the internal security team. Design, scope, and implement improvements to internal policy, procedures, and our tool stack with minimal direction; bring recommendations proactively. Administer and optimize our identity platform (Okta), including Lifecycle Management (LCM), workflow automation, SCIM provisioning, MFA policies, and app integrations. Manage user access and entitlements across cloud platforms: Okta, Google Workspace, Slack, Atlassian Cloud, AWS, GCP, and Azure. Develop scripts and automation to reduce manual IT toil and improve operational efficiency (Python, Bash, or similar). Evaluate, onboard, and integrate current vendors and technologies — including security posture review and interoperability assessment within our best‑of‑breed stack. Lead hardware procurement cycles, enforce asset management standards, and maintain accurate inventory. Manage software license and subscription allocations; optimize spend and report on utilization trends. Own the central IT knowledge base — set documentation standards, maintain accuracy, and drive team‑wide adoption (Notion, Confluence, or similar). Mentor and support junior IT staff through knowledge‑

📌 Senior It Analyst (Toronto)
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📍 Toronto