The Client Success Manager is responsible for ensuring the successful execution of client projects from initial inquiry through final delivery and installation. This individual acts as the bridge between clients and internal departments, coordinating resources, managing timelines, solving problems, and ensuring every project exceeds expectations.This is not a desk‑only role. The successful candidate will be willing to roll up their sleeves, visit project sites, attend installations when required, and take ownership of outcomes.Position SummaryThe Client Success Manager is responsible for ensuring the successful execution of client projects from initial inquiry through final delivery and installation. This individual acts as the bridge between clients and internal departments, coordinating resources, managing timelines, solving problems, and ensuring every project exceeds expectations.This is not a desk‑only role. The successful candidate will be willing to roll up their sleeves, visit project sites, attend installations when required,



and take ownership of outcomes.Key ResponsibilitiesServe as the primary point of contact for assigned client accounts and projectsManage projects from quote approval through production, shipping, installation, and completionCoordinate activities between Sales, Prepress, Production, Fabrication, Shipping, and Installation teamsBuild and maintain solid client relationships through proactive communicationCreate and manage project schedules, timelines, and deliverablesIdentify project risks and implement solutions before they impact deliveryConduct site visits and attend installations as requiredManage project budgets and ensure scope changes are communicated appropriatelyMaintain accurate project documentation and reportingLead internal project meetings and coordinate resources to meet deadlinesEnsure client expectations are met or exceeded throughout the project lifecycleSupport continuous improvement initiatives and workflow optimizationQualifications3+ years of experience in project management,

📌 Client Success Manager (Toronto)
🏢 Imaged Advertising Creations
📍 Toronto