Enhance IT support services as a Bilingual Enterprise Technology Analyst at Columbia Forest Products, ensuring optimal performance for end-user computing environments. Collaborate across teams to implement projects and solutions.

As a crucial part of the IT team, the analyst will provide comprehensive technical support in both English and French. With an emphasis on problem-solving and excellent troubleshooting skills, you will assist with hardware, software, and connectivity issues. This role involves hands-on support through remote and in-person assistance, ticket management, and strategic collaboration with multiple teams.

Key Responsibilities:



• Provide remote assistance across all CFP locations • Diagnose and troubleshoot hardware and software issues • Log support requests in the ticketing system • Collaborate on unresolved issues with IT teams • Create documentation for knowledge sharing

Requirements: • 3-5 years of relevant IT experience • Proficiency in Microsoft Office applications • Familiarity with Windows Operating Systems • Excellent troubleshooting and conflict resolution skills • Bilingual in English and French

Drive success in IT support services and promote security within the organization! #J-18808-Ljbffr

📌 Bilingual Enterprise Technology Analyst (Hearst)
🏢 Columbia Forest Products
📍 Hearst