About the role Position title: Customer Support Associate - North America Location: In office at 507 King Street East, Toronto. Five days a week in office, with flexibility when needed. Hours: Monday to Friday, 10:30am to 6:30pm ET Reports to: Head of Customer Success Start: October 2026 Salary: CAD $50,000 + benefits We are hiring a Customer Support Associate to support schools primarily across the US and Canada. This person will be responsible for answering customer questions, investigating product issues, write and improve help centre articles, resolving what they can, and escalating more technical problems clearly. Most of the role is customer support, with onboarding work becoming more important during peak implementation periods, especially August to October. During those months, this person will help configure new schools, support staff training and guide customers through their first weeks of live use. Over time,



the goal is for this person to independently support recent school implementations by the 2027 to 2028 school year. This is an in-office role in Toronto. The person will work closely with the Support Lead, who will provide day-to-day training, direction and escalation support, and will report to the Head of Customer Success. What you’ll do Customer support - Own the help-desk support queue from first response through resolution. - Treat the help-desk as the main place you learn the product, the customer, and how support really works. The queue is not just a ticketing tool, it is where the on-the-job training happens. - Respond to customer questions clearly, warmly and efficiently. - Investigate issues related to

📌 Customer Support Associate (Toronto)
🏢 Orah
📍 Toronto