Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic 'oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.Aviso.Ca.The OpportunityWe're looking to fill an opening for a Director, Infrastructure Operations to join our IT team.Reporting to the VP, Technology Operations & Support, the Director, Infrastructure Operations is accountable for the end to end operational health, scalability, reliability, and cost efficiency of all on premises and cloud environments. This role provides leadership across infrastructure engineering, cloud platforms, system and application administration, database services, networking, and operational security execution.This leader works in close partnership with peer leaders across Security, Desktop and Application Management, and Change and Incident Management. The Security function defines security strategy, standards, and governance, while this role is accountable for implementing, operating, and sustaining those controls within infrastructure and platform environments.The Director is responsible for building and leading a department capable of supporting business as usual operations, deployments around the clock, and providing technical resources for project delivery, ensuring platforms remain stable, secure, scalable, and cost effective while enabling ongoing change.As oneavisoWe Care - You do the right thing for clients, partners and colleagues. You build trusted relationships, champion service excellence, and contribute to a culture where people feel valued and supportedWe Dare -You challenge the status quo with bold ideas and fresh perspectives. You embrace change, seek opportunities to innovate and are comfortable exploring new ways of workingWe Share - You collaborate openly and build meaningful relationships. You seek out diverse perspectives, share your knowledge and work together to help colleagues, clients and partners succeedWe Deliver - You take ownership of your work, honour your commitments and focus on delivering meaningful results. You hold yourself accountable and continuously look for ways to improveWhat your day looks likeResponsible for the day to day operations of all on premises and cloud infrastructure environments, including compute, storage, networking, databases, middleware, and core platformsProvides leadership and direction to managers and senior technical leads responsible for infrastructure engineering, cloud operations, system administration, application administration, DBAs, networking, and operational securityAccountable for operational execution of security controls, ensuring platforms align with security standards, policies,



and architectural direction defined by the Security teamPartners with Desktop and Application Management leaders to ensure infrastructure and platforms effectively support end user and application requirementsPartners with Change and Incident Management teams to ensure deployments are controlled, risks are understood, and incidents are resolved effectivelyDesigns, implements and oversees an operational support model that leverages a third party provider for off hours monitoring, ticket triage, and emergency support, while retaining accountability for escalation models, hand offs, and overall operational effectivenessEnsures availability of technical resources for project delivery, balancing BAU operational demands with project commitments and timelinesOwns platform availability, performance, capacity, resilience, and recoverability, including high availability and disaster recovery capabilitiesOversees deployment, configuration, patching, lifecycle management, and decommissioning of infrastructure and platform servicesEnsures effective monitoring, alerting, logging, and operational response, driving continuous improvement in reliability and operational maturityLeads resource planning and workforce management, including skills development, succession planning, and capacity alignment to demandOwns cloud and infrastructure cost management, including forecasting, optimization, vendor management, and financial accountabilityEstablishes and enforces operational standards, runbooks, automation, and best practices across infrastructure and platform servicesProvides clear direction, prioritization, and accountability to managers and teams delivering operational and project outcomesActs as an escalation point for significant operational issues, ensuring timely resolution and explicit communication to stakeholdersSupports audits, risk assessments, and compliance activities related to infrastructure, operational controls, and security execution; facilitates developmentof relevant IT operational policies, standards and proceduresRequirementsYour experience and skillsBachelor's degree in Information Systems, Computer Science, or equivalent practical experience10+ years of progressive IT experience, with 5+ years in infrastructure or operations leadership roles managing managers or senior leadsProven experience operating hybrid environments, including on premises infrastructure and public cloud platforms (e.G., Azure and/or AWS)Strong background in infrastructure and platform operations, including compute, storage, networking, databases, and middlewareExperience leading teams across systems administration, application administration, DBAs, networking, and operational securityDemonstrated experience building and leading teams that support 24x7 operational environments and frequent deployment activityStrong understanding of incident, problem, and change management,



and how they integrate with operational executionExperience executing security controls and operational safeguards in alignment with standards defined by a centralized Security functionProven ability to balance business as usual operations with project delivery, including shared resource planning and prioritizationStrong experience with cloud cost management and optimization, including forecasting, vendor management, and financial accountabilityExperience developing managers and senior technical staff, building sustainable operational capability and depthAbility to collaborate effectively with peer leaders across Security, End User Computing, Applications, and Service DeliveryExperience in regulated environments (financial services an asset)Strong communication skills, with the ability to engage technical teams, peer leaders, and senior executivesFluent communication skills in English are required and bilingual skills in French are an assetBenefitsWhy AvisoAt Aviso, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.Here are a few things that set us apart:Competitive compensation package that rewards and recognizes individual contributionsExcellent health, dental and insurance benefits to meet the diverse needs of our employeesGenerous vacation time, fitness benefit, parental leave top-up optionsMatching contributions to our retirement programCommitment to the continuous improvement of our staff through learning & development and an education assistance programRegular social events to foster teamworkEqual Employment OpportunityAviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.Company OverviewAviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We're building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors.We're a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly.Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, and Montreal. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We're proud to power businesses that empower investors.SalaryThis position is posted with an expected salary range of $155,000 - $165,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

📌 Director, Infrastructure Operations (Vancouver)
🏢 Aviso
📍 Vancouver