Serv, a global executive recruitment partner, is hiring on behalf of our client Hansen Signs for an Operations Director.Join the Team:Hansen Signs is one of Canada's fastest-growing sign companies and a leader in innovation, systems, and process within the signage industry. With significant market demand and a strong foundation for growth, Hansen Signs is entering an exciting phase where operational excellence will unlock the company's next level of scale.This is a unique opportunity for a hands-on operations leader to step into a highly visible role with meaningful impact. Working with senior leadership and reporting to the founder, the Operations Director will be responsible for improving production efficiency, strengthening accountability, developing high-performing teams, and building the operational infrastructure required to support continued growth.To learn more please visit: hansensigns.ComPosition Responsibilities:If you are a rare individual who thrives on solving complex operational challenges, developing people, and turning high-potential teams into high-performing organizations, this role is for you. The successful candidate will bring both strategic thinking and a willingness to be present on the floor, understand the work, and lead meaningful change.This role includes:Taking full ownership of production operations performance, including labor efficiency, throughput, quality, and delivery outcomesAssessing existing workflows and identifying opportunities to improve productivity, reduce rework, and create scalable processesLeading and developing supervisors and production leaders to establish a high-performance, accountability-driven cultureBuilding clear expectations, coaching team members toward success, and making difficult performance decisions when necessaryWorking cross-functionally with leadership, accounting,



and operational teams to develop meaningful performance dashboards and reporting metricsEnsuring the right materials, information, scheduling, and production sequencing are in place to enable efficient executionGetting deeply involved in the operation initially to understand challenges, establish trust, and build strong operational foundationsProviding recommendations around organizational structure, process improvements, and future operational growth opportunitiesCreating a culture where employees embrace challenges, take ownership, and are committed to delivering exceptional workDriving continuous improvement initiatives that allow Hansen Signs to increase capacity and capitalize on its strong sales growthQualifications:Proven operations leadership experience within manufacturing, production, industrial, or similarly complex operational environmentsExperience improving labor utilization, productivity, throughput, and operational efficiency metricsDemonstrated success transforming underperforming or inconsistent teams into high-performing, accountable environmentsStrong leadership presence with the ability to influence teams and inspire others to follow their directionExperience implementing operational systems, KPIs, dashboards, and performance measurement toolsAbility to balance strategic planning with hands-on execution in a fast-paced, growing businessStrong problem-solving capabilities with the confidence to make decisions and take ownership of outcomesExperience leading supervisors, production managers, or cross-functional operational teamsA growth mindset with a passion for building excellent teams and continuously improving performanceOur Ideal Teammate Is Someone Who:Is proactive and accountableThinks strategically and executes consistentlyCommunicates with clarity and confidenceBrings a positive, growth-oriented mindsetIs highly organized and dependableEmbraces learning and feedbackCares deeply about doing great work

📌 Operations Director (Moncton)
🏢 Serv Recruitment
📍 Moncton