Elevate customer relationships as a Mid-Market Customer Success Manager. Drive adoption and retention with strategic guidance on a cutting-edge AI-driven content creation platform.In this remote role, you will manage a portfolio of SMB customers, acting as their trusted advisor. Your focus will be on facilitating success at scale while ensuring long-term growth and retention. Through business reviews and high-impact conversations, you'll identify renewal opportunities and collaborate cross-functionally to influence product development and share best practices.Key Responsibilities:
- Manage a diverse portfolio of SMB accounts
- Drive customer adoption of platform features
- Conduct regular business reviews and performance assessments
- Collaborate with Product and Marketing teams
- Identify opportunities for
📌 Remote Mid-Market Customer Success Manager For Innovative Tech Platform (Toronto)
🏢 Riverside
📍 Toronto
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