Compensation Pay Range:

Job Description:

Ottawa is built on un-ceded Algonquin Anishinabek territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land.

CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers – all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system. Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that’s provided where, when, and how it is needed. CHEO’s Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children’s health concerns. CHEO has been named Canada’s best health-care employer by Forbes in 2024 and 2025 and is ranked second among Canadian hospitals on its list of Canada’s Best Employers for multiple consecutive years. For the 14th consecutive year in a row, the editors of Canadas Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario.

POSITION SUMMARY

Reporting to the Director, Facilities Maintenance Operations, the Manager of Facilities Operations - ITC ensures the safe, reliable, and compliant operation of CHEO’s facilities. The role manages day-to-day systems operations, preventive maintenance, service requests, contractor oversight, stakeholder engagement, and emergency response. It also contributes to CHEO’s 10-year, $812 million redevelopment plan and long-term sustainability initiatives.

This role oversees Integrated Treatment Center (ITC) buildings totaling 0.5 million sq. ft. in a 24/7 environment. The Manager leads the supervisor and unionized trades, addressing thousands of service requests and work orders annually. With responsibility for HVAC, plumbing, electrical, medical gases, elevators, and building envelope systems, the role emphasizes preventive maintenance, emergency readiness, and regulatory compliance. The Manager also contributes to capital renewal projects, energy efficiency measures, and long-term infrastructure planning, ensuring facilities remain reliable, sustainable, and aligned with CHEO’s patient care mission.

Success in this role requires a cooperative, analytical, and detail-oriented leader who is also a strong communicator with expertise in facility management. By leveraging CMMS and Workday data to guide budgets, contracts, and asset planning, you will foster a culture of safety and accountability, ensuring that facilities remain resilient, efficient, and aligned with patient care.

MAIN RESPONSIBILITIES

• Oversee secure, reliable operation of building systems, including mechanical, electrical, plumbing, utilities, life safety, architectural systems (doors, locks, key management, furniture, fixtures, finishes), and medical systems such as gases, sterilization, and emergency power.
• Ensure systems are inspected, audited, and maintained to applicable technical standards, regulations, and certifications (e.g., CSA, TSSA, ESA, ASHRAE, NFPA).
• Develop and maintain SOPs, standard work practices, and recommend policy enhancements to ensure consistency, compliance, and accountability.
• Serve as the primary liaison with landlords, tenants, or campus partners, addressing issues, maintaining productive relationships, and coordinating occupancy matters with staff.
• Lead and oversee the timely execution of service requests, work orders, and disruptions, ensuring efficient client response, timely communication, root cause analysis, and corrective action.
• Implement preventive and predictive maintenance programs through CMMS, supported by inspections, audits, and timely remediation.
• Monitor system performance, troubleshoot issues, and implement corrective actions, including seasonal operational changes (e.g., HVAC transitions) to ensure safe and reliable facility performance.
• Ensure compliance with building codes, occupational health and safety legislation, infection prevention standards, hazardous materials, and CHEO policies, through audits, quality assurance reviews, and continuous monitoring, recommending updates as requirements evolve.
• Identify and mitigate operational risks by implementing monitoring, contingency, and emergency response plans.
• Promote a proactive culture of safety, risk awareness, and emergency preparedness across operations.
• Advance energy conservation and environmental sustainability initiatives, including LEED-related programs, and recommend enhancements to sustainability policies.
• Ensure all spaces meet safety, accessibility, regulatory, and infection prevention standards.
• Contribute to site evaluations, occupancy plans, and municipal/regulatory approvals, recommending improvements to approval processes where applicable.
• Direct staff and service providers in planning and coordinating utility and medical system shutdowns during moves or transitions.
• Develop requirements, participate in RFP processes, and manage service contracts and SLAs, monitoring performance, escalating issues, and implementing corrective actions.
• Build and maintain strong relationships with contractors, regulators, and service providers, maintaining a registry for continuity.
• Provide input into review of specifications, procurement strategies, bid packages,
  
  
  
  and long-term planning to ensure provider performance and quality.
• Contribute operational input into capital and redevelopment projects to align with CHEO standards and recommend design or operational refinements for efficiency and compliance.
• Engage and align architects, engineers, contractors, and internal stakeholders (clinical operations, critical care, IS, facilities, safety, IPAC) to deliver safe, cost-effective solutions.
• Ensure commissioning, testing, handover, change management, and as-built documentation are properly integrated into facility operations, recommending enhancements where needed.
• Lead planning and coordination of system shutdowns during construction and commissioning.
• Develop and recommend operating and capital budgets; oversee expenditures, forecasts, and cost-saving opportunities, recommending adjustments as conditions change.
• Manage lease, service contracts, and vendor payment workflows in Workday, ensuring accuracy, compliance, and timely processing.
• Maintain accurate records of assets, contracts, and service histories in CMMS and other systems, recommending improvements to asset management practices.
• Maintain accurate technical documentation by building (e.g., single-line diagrams and as-built documentation), ensuring compliance with technical standards and best practices.
• Prepare financial and operational reports, proposals, and analyses to support compliance, planning, and informed decision-making by leadership.
• Drive business intelligence and facility data initiatives to build a single-pane-of-glass view, enabling predictive operations and fostering a culture of data-driven decision-making.
• Champion continuous improvement initiatives that enhance reliability, sustainability, and service delivery.
• Provide operational direction to supervisors and oversight of unionized skilled trades and contractors, ensuring accountability, performance, safe operations, and timely incident reporting and resolution.
• Coach and mentor supervisors to strengthen leadership capability, while supporting professional development of unionized skilled trades to foster growth and sustain a collaborative, safety-focused, and improvement-oriented culture aligned with CHEO’s values.
• Oversee workforce planning, scheduling, and succession management through supervisors, recommending enhancements and resource needs to leadership.
• Partner with HR and labor relations on recruitment, performance management, conflict resolution, and compliance with collective agreements.
• Promote training, cross-skill development, mentorship, and knowledge-sharing initiatives, recommending new opportunities where gaps are identified.
• Participate in on-call rotations, deliver daily safety briefings, and support after-hours issue resolution, as required.
• Support emergency response, incident investigations, and business continuity planning.
• Provide supervisory coverage during colleague absences to maintain seamless operations.
• Perform all duties in accordance with the OHSA, related regulations, and all CHEO policies.
• Perform additional duties as required

QUALIFICATIONS

• Criminal Record Check (Essential)
• Bachelor’s degree in engineering, construction, building science, or related field, with twelve (12+) years of relevant experience; OR a technical diploma (two years or more) with fifteen (15+) years of related experience. (Essential)
• Valid Ontario driver’s license with the ability to travel across CHEO sites (Essential)
• Minimum seven (7+) years of progressive experience in facility operations, maintenance, building systems, and/or property management within large institutional facilities. (Essential)
• Minimum five (5+) years of leadership experience overseeing supervisors, unionized skilled trades, and service providers. (Essential)
• Five (5+) years of experience supporting construction, fit-out, or redevelopment projects with oversight of third-party contractors. (Preferred)
• Professional designation such as Professional Engineer (P.Eng.), Certified Energy Manager (CEM), Facility Management Professional (FMP), Facilities Management Administrator (FMA), or LEED Accredited Professional (LEED AP). (Preferred)
• Comprehensive knowledge of building systems (mechanical, electrical, plumbing), sustainability practices, and regulatory codes, with proven ability to apply in practice. (Essential)
• Ability to foster accountability, collaboration, and a culture of safety when leading teams. (Essential)
• Skilled in preventive/predictive maintenance, root cause analysis, and emergency preparedness. (Essential)
• Strong financial and asset management skills, including budgeting, lifecycle planning, and work order management. (Essential)
• Expertise in procurement, RFPs, SLAs, and service provider performance monitoring. (Essential)
• Strong communication skills with the ability to collaborate across multidisciplinary teams and translate technical requirements into SOPs, reports, and presentations. (Essential)
• Excellent problem-solving, organizational, and planning abilities, with the capacity to balance immediate operational needs against long-term infrastructure renewal. (Essential)
• Proficiency in facility management software (e.g., CMMS, AutoCAD, BIM, project management platforms), Microsoft Office, and collaboration/presentation tools. (Essential)
• Demonstrated success in leveraging analytics and dashboards to optimize performance. (Preferred)
• Ability to support commissioning, handover, and change management for infrastructure upgrades and replacements.
  
  
  
  (Preferred)
• Ability to manage competing priorities effectively in a complex 24/7 environment. (Preferred)
• Bilingualism in English and French. (Preferred)

Effective March 29, 2021, CHEO will conduct a more comprehensive pre-screening and evaluation process. This process may include more varied and multidimensional testing such as a written test, practical exam, or other assessment. All candidates who meet the essential and preferred qualifications may be tested.

Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire.

Should you require accommodation during any phase in the recruitment process, please contact Human Resources at [email protected]. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.

CHEO is committed to providing a safe workplace for staff, patients, and visitors. Consistent with that commitment, all applicants must be fully vaccinated against COVID-19 to be considered for any staff or volunteer opportunities. Applicants are also strongly encouraged to receive their COVID-19 booster shots when eligible to protect against the spread of COVID-19. Upon hiring, presentation of government issued documentation confirming full vaccination must be provided, or presentation of supporting documentation of a valid medical contraindication or other reasonable consideration pursuant to the Ontario Human Rights Code.

Ottawa est bâtie sur un territoire non cédé du peuple anichinabé algonquin. Les Anichinabés vivent sur ce territoire depuis des millénaires. Nous leur rendons hommage, ainsi qu’à ce territoire. Leur culture et leur présence ont enrichi le territoire et continuent de l’enrichir. Le CHEO rend également hommage à l’ensemble des Premières Nations, des Inuit et des Métis, de même qu’à leurs précieuses contributions, passées et présentes, à ce territoire.

CHEO est lun des rares chefs mondiaux en matière de santé pédiatrique et compte plus de 6 500 employés, cliniciens, scientifiques et chercheurs, ainsi que des bénévoles, qui travaillent tous ensemble pour aider les enfants et les adolescents à mener la meilleure vie possible. Au sein de ses propres murs et grâce à des partenariats avec des fournisseurs communautaires, le CHEO est passé d’un hôpital de soins actifs du 20e siècle à un système de santé intégré du 21e siècle pour enfants et jeunes. Classé dans le premier un pour cent des hôpitaux canadiens pour la numérisation de son infrastructure clinique, le CHEO combine l’excellence dans les soins cliniques, la recherche et l’éducation pour faire progresser les soins sans discontinuité là où ils sont nécessaires, et ce, de manière et aux endroits appropriés. LInstitut de recherche du CHEO se consacre à la recherche clinique, translationnelle et fondamentale de classe mondiale couvrant une vaste gamme de problèmes de santé des enfants. CHEO a été nommé meilleur employeur en soins de santé au Canada par Forbes en 2024 et 2025, et sest classé deuxième parmi les hôpitaux canadiens sur la liste des meilleurs employeurs au Canada pendant plusieurs années consécutives. Pour la 14ème année consécutive, les rédacteurs du Canadas Top 100 Employers ont reconnu le CHEO comme l’un des meilleurs employeurs de la région de la capitale nationale. Chaque année, le CHEO aide plus de 500 000 enfants et jeunes de l’est de l’Ontario, de l’ouest du Québec, du Nunavut et du nord de l’Ontario.

RÉSUMÉ DES FONCTIONS

Relevant du directeur ou la directrice, Opérations d’entretien des installations, le ou la gestionnaire, Exploitation des installations–Centre de traitement intégré (CTI) veille à l’exploitation des installations du CHEO dans une optique de sécurité, de fiabilité et de conformité. La personne en poste gère l’exploitation quotidienne des systèmes, l’entretien préventif, les demandes de service, la supervision des sous-traitants, la mobilisation des parties prenantes et les interventions d’urgence. Elle contribue également au plan de réaménagement décennal du CHEO, dont le budget est évalué à 812millions de dollars, et aux initiatives de durabilité à long terme.

Le ou la gestionnaire supervise les bâtiments du CTI d’une superficie globale de 500000pieds carrés dans un environnement où les activités se déroulent 24heures sur 24, 7jours sur 7. Il ou elle dirige le superviseur ou la superviseure et les corps de métiers syndiqués, traitant des milliers de demandes de service et bons de travail chaque année. Comme le ou la titulaire est responsable des systèmes de chauffage, ventilation et climatisation (CVC), de plomberie, d’électricité, de distribution des gaz médicaux, d’ascenseurs et d’enveloppe du bâtiment, ses fonctions portent en bonne partie sur l’entretien préventif, la préparation aux situations d’urgence et la conformité à la réglementation. La personne contribue également aux projets de renouvellement des immobilisations, aux mesures d’efficacité énergétique et à la planification à long terme de l’infrastructure, veillant à ce que les installations demeurent fiables, durables et conformes à la mission de soins aux patients et patientes du CHEO.

Pour réussir dans ces fonctions, il faut un ou une leader au forts sens de la collaboration, esprit d’analyse et souci du détail, qui possède aussi de grandes compétences en communication et en gestion des installations. Il ou elle tire parti des données du système informatisé de gestion de l’entretien (SIGE) et de Workday pour orienter la planification des budgets, des contrats et des actifs en vue de favoriser une culture de sécurité et de responsabilisation, dans l’optique que les installations restent résilientes, efficaces et propices aux soins aux patients et patientes.

PRINCIPALES RESPONSABILITÉS

• Dans une optique de sécurité et de fiabilité,