One Core Media is a fully integrated performance agency - combining SEO, Paid Media, Creative, Brand Strategy, Web Development, CRO, and Data Analytics under one roof - with teams across Canada, the US, and Europe. We’re growing fast and looking for a Senior Client Success Manager to join our team.This is a senior, client-facing role. You'll own the relationships, the strategic communication, and the outcomes for a portfolio of accounts across multiple verticals. You won't be executing campaigns yourself, but you need to understand them deeply enough to guide the teams who do, and to earn the trust of the clients who depend on them.If you've worked in a digital performance agency, can hold your own in a conversation about paid search, programmatic, SEO, performance creative,



and marketing automation - and you genuinely enjoy turning complex marketing data into explicit client conversations - this role was built for you.Why This Role MattersYou're the connective tissue between client ambitions and agency execution. Your ability to build trust, translate strategy, and keep client communication aligned with performance is directly tied to both client retention and agency growth.What You'll DoClient Relationships & CommunicationServe as the primary point of contact for a portfolio of small and mid-sized business clients across multiple verticals.Build and sustain strong relationships with multiple stakeholders - client-side and internally - based on trust, transparency, and consistent delivery.Lead regular performance reviews, strategy presentations, and planning sessions with clients and their senior stakeholders.Address client questions, concerns, and escalations quickly and effectively - always with a solution-first mindset.Project &

📌 Senior Client Success Manager (Toronto)
🏢 One Core Media
📍 Toronto