If you're passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us!The Resident & Family Experience Coordinator III is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection.This posting is for an existing vacancyAs a Resident & Family Experience Coordinator III, your typical day will impact the following ways:Leads the resident move in, transfer, and move out process in accordance with the organization's move in experience standards to include: facilitation of the applicationprocess including assistance to access financial supports as required, tours, introducing the resident/family/substitute decision maker (SDM) to the community and its operations, assists and supports resident/family/SDM with adjusting to living in long term careProvides social work counselling services as required, working with the inter-qualified team to assess and develop a plan of care that meets residents' psychosocial and social needs, promoting the resident's overall wellbeing and safety.Plan, develop, implement, and evaluate individual social work services and/or support groups to meet the identified needs of residents and families. Engage external resources as required to ensure resident social needs are metSupports residents and families during advanced care planning and treatment plan conversations within Social Services Worker scope,



including funeral arrangement discussionsRecruit and supervise social work students' placementsResponsible for response, correspondence & tracking of feedback received in the resident home area/neighborhood to ensure they are addressed in a timely manner and receive satisfactory outcomes.Responsible for providing reporting and analysis, feedback received to Leadership & Quality CommitteeMust HavesSocial Worker; must be Registered per provincial legislationMinimum of three years' experience in healthcare, social services, or related sectorKnowledge of the Long Term Care Act & Regulations preferredCustomer service related experience an assetHospitality and/or sales related experience an assetStrong oral and written communication skills requiredAbility to organize, plan, and delegate responsibilitiesAct upon your desire to help others and Join Sienna Senior Living as we continue to enhance the lives of those we serve.Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.Sienna Senior Living may utilize artificial Intelligence to screen or assess applicants for this positionLeveling rate of pay $42.27 - $52.81 per hour until such time that wage leveling ends, then the pay rate will reflect the collective agreement pay rates starting rate

📌 Resident & Family Experience Coordinator (Social Worker) | Temporary, Part-Time | 4 Days/Week (Kelowna)
🏢 Sienna Senior Living
📍 Kelowna