Requirements

- Bilingual – English and French
- 1 year of supervising experience

Reports to: Unit Manager

JOB DESCRIPTION

CORE EXPECTATIONS

- Provide friendly, enthusiastic, and courteous service at all times; respond to customer inquiries regarding service; communicate to guests to he them understand proper use of the area.
- Ability to interact with customers and co-workers in order to assure compliance with company service standards, including managing customer concerns and complaints, as well as company inventory and property control procedures.
- Must have sufficient mobility to perform assigned tasks within production and service time frames established for the job.
- Maintain a high standard of personal appearance and hygiene at all times, by presenting themselves on-time, well-groomed and in full-approved uniform.
- Maintains all departmental standards and procedures.
- Provide leadership to staff which would include training, direction, scheduling,



and supervision.
- Learns and masters all positions of those they manage
- Provides thorough information regarding menu and menu items.
- Demonstrates a sincere passion for food & beverage and customer service.
- Ensure efficiency in day-to-day operations (including break schedules, Quality Assurance, Health and Safety, and positive team dynamics)
- Performs other tasks as assigned but not limited to the duties listed above.

KEY RESPONSIBILITIES

- Ensure entire cash handling and register function performed accurately and consistently
- Contribute toward profitability store through seeking opportunities to enhance sales
- Cash over shorts
- Managing employee sick calls
- Training staff
- Manage less than 10 employees on the floor at a time

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📌 Supervisor, Full Time (Ottawa)
🏢 Compass Group Canada
📍 Ottawa