Drive cutting-edge CCaaS solutions with Accenture Song as a Senior CCaaS Architect. Your role will focus on client engagement and the delivery of cutting-edge technologies.As a Senior CCaaS Architect, you will lead strategic initiatives that align with business goals and enhance customer service delivery across the organization. This client-facing role requires strong leadership and communication skills to manage project lifecycles effectively. You will work closely with industry leaders to craft and implement robust CCaaS offerings.Key Responsibilities:- Lead CCaaS solution architecture and design- Manage onshore and offshore project teams effectively- Develop project ideation and gather business requirements- Design secure, scalable AWS architectures- Drive integration strategies with backend systemsRequirements:- 7+ years in contact center architecture- Proven experience in Amazon Connect implementations- Extensive knowledge of AWS cloud services- Experience in AI-powered solutions for customer interactions- Fluency in English mandatory for stakeholder engagementBring your expertise to Accenture Song and redefine customer engagement strategies.#J-18808-Ljbffr

📌 Ccaas Architect (Winnipeg)
🏢 Accenture Song
📍 Winnipeg