Lead customer support implementations with Priceline in a hybrid work model. Drive readiness for new technologies and training initiatives for ultimate customer care satisfaction.

As the Manager, Support Services Implementation & Readiness, you will spearhead critical training and organizational readiness activities. Your expertise will ensure seamless launches of current products and enhance the overall customer support experience. With a focus on planning, assessment, and execution, you will play a pivotal role in shaping how Priceline’s partner contact centers operate.

Key Responsibilities:



• Lead the planning and launch of customer care initiatives • Translate business requirements into effective training plans • Own assessment and reporting of organizational readiness • Develop successful launch and support strategies • Monitor and evaluate training effectiveness post-launch

Requirements: • Bachelor’s degree or equivalent experience • 7+ years in travel contact center operations • 5+ years leading training implementations • Deep knowledge of flight servicing and training • Proficiency with Jira, Confluence, and virtual training platforms

Elevate customer support through effective training and implementation practices at Priceline. #J-18808-Ljbffr

📌 Support Services Implementation Manager at Priceline (Winnipeg)
🏢 Priceline
📍 Winnipeg