29 days ago Requisition ID: 1568The Role:11:11 Systems is looking for a Data Center Operations Specialist I who will be a part of the Managed Services segment of 11:11 Systems. This position deals with colocation and various managed service solutions for a wide variety of customers ranging from small to enterprise levels. In this Operations role, one will interface directly with the customer daily and collaborate with internal teams to complete projects. This is an active, hands-on role which relies on problem-solving capabilities and self-reliance. This is a full-time position reporting to the Sr Manager, Data Center Operations.Responsibilities:Assist with technology installation, which includes setting up cabinets, racking equipment, and cabling devicesProvide in office support for device troubleshooting to include power cycles/reboots, cable testing/replacement, and media handling supportAssist 11:11 Centralized Operations/Engineering, Project Management, and Customer Service teams in support of customer requirements when engagedProvide on-site customer service to clients while working within the data centerProvide in office vendor support for maintenance, break/fix, and/or upgradesUnderstand and follow defined standard operating proceduresUnderstand the data center’s infrastructure components and supporting tool setRespond to and update tickets in accordance with department proceduresPerform written and verbal turnover of open issues/upcoming maintenance at the end of each shiftReceive and ship inventory as requiredEnsure that the facility inventory is updated and accurate on a regular basis, based upon moves, adds, and changesPerform data center walk-through during each shift to check for abnormal conditions such as unlocked cabinets/cages, unlocked PDUs, audible/visual alarms on equipmentWhen appropriate, escalates issues quickly and efficiently in order to solve problems within 11:11’s Service Level Agreement requirementsIssue problem, change, and request tickets when necessary for both 11:11 infrastructure and customer environmentsUnderstand the facility support systems (power, HVAC, fire detection/suppression, security); respond to alarmsin accordance with department proceduresPerform daily tape rotations, loading scratch tapes, processing offsite paperwork, and updating procedures when necessaryWork supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company ValuesResponsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policiesReview and follow company policies and guidelines, data privacy practices,



including annual compliance training certification and policy acknowledgementsAdditional duties as assignedQualifications:Bachelor’s Degree and/or Certification in a technical discipline or equivalent work experience requiredExperience in a data center or tech support environment preferredA+, Microsoft Certified Solutions Expert (MCSE) and/or Cisco Certified Network Associate (CCNA) certification preferredUnderstanding of Unix/Linux based operating systemsStrong customer service attitude and interpersonal skillsExcellent written and verbal communication skillsAbility to execute multiple tasks efficiently and effectively and able to work effectively in a team environmentSelf-starter and able to manage assigned tasks with limited management inputMust be able to work rotating shifts, holidays that fall on scheduled shifts, and have the flexibility to work extra shifts as required by managementMust be legally eligible to work in the country of employment without visa sponsorshipTo perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.RRSP with Industrial AllianceHealthcare and Vision Insurance PlanLife InsuranceShort-Term Disability InsuranceLong-Term Disability InsurancePaid Vacation & HolidaysThe Role:11:11 Systems is looking for a Data Center Operations Specialist I who will be a part of the Managed Services segment of 11:11 Systems. This position deals with colocation and various managed service solutions for a wide variety of customers ranging from small to enterprise levels. In this Operations role, one will interface directly with the customer daily and collaborate with internal teams to complete projects. This is an active, hands-on role which relies on problem-solving capabilities and self-reliance. This is a full-time position reporting to the Sr Manager, Data Center Operations.Responsibilities:Assist with technology installation, which includes setting up cabinets, racking equipment, and cabling devicesProvide on-site support for device troubleshooting to include power cycles/reboots, cable testing/replacement, and media handling supportAssist 11:11 Centralized Operations/Engineering, Project Management, and Customer Service teams in support of customer requirements when engagedProvide on-site customer service to clients while working within the data centerProvide on-site vendor support for maintenance, break/fix,



and/or upgradesUnderstand and follow defined standard operating proceduresUnderstand the data center’s infrastructure components and supporting tool setRespond to and update tickets in accordance with department proceduresPerform written and verbal turnover of open issues/upcoming maintenance at the end of each shiftReceive and ship inventory as requiredEnsure that the facility inventory is updated and accurate on a regular basis, based upon moves, adds, and changesPerform data center walk-through during each shift to check for abnormal conditions such as unlocked cabinets/cages, unlocked PDUs, audible/visual alarms on equipmentWhen appropriate, escalates issues quickly and efficiently in order to solve problems within 11:11’s Service Level Agreement requirementsIssue problem, change, and request tickets when necessary for both 11:11 infrastructure and customer environmentsUnderstand the facility support systems (power, HVAC, fire detection/suppression, security); respond to alarmsin accordance with department proceduresPerform daily tape rotations, loading scratch tapes, processing offsite paperwork, and updating procedures when necessaryWork supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company ValuesResponsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policiesReview and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgementsAdditional duties as assignedQualifications:Bachelor’s Degree and/or Certification in a technical discipline or equivalent work experience requiredExperience in a data center or tech support environment preferredA+, Microsoft Certified Solutions Expert (MCSE) and/or Cisco Certified Network Associate (CCNA) certification preferredUnderstanding of Unix/Linux based operating systemsStrong customer service attitude and interpersonal skillsExcellent written and verbal communication skillsAbility to execute multiple tasks efficiently and effectively and able to work effectively in a team environmentSelf-starter and able to manage assigned tasks with limited management inputMust be able to work rotating shifts, holidays that fall on scheduled shifts, and have the flexibility to work extra shifts as required by managementMust be legally eligible to work in the country of employment without visa sponsorshipTo perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.Benefits:RRSP with Industrial AllianceHealthcare and Vision Insurance PlanDental InsuranceLife InsuranceShort-Term Disability InsuranceLong-Term Disability InsurancePaid Vacation & HolidaysSaturday-Monday - 8 PM-8 AM - 12 hr shift with remaining hours rotating#J-18808-Ljbffr

📌 Data Center Operations Specialist I (Winnipeg)
🏢 11:11 Systems
📍 Winnipeg