Step into an influential leadership role as Director of Operations at IntouchCX. Shape the future of our contact center operations through strategic planning and team empowerment.As the Operations Director, you'll manage all dimensions of contact center performance. You will be a transformational leader with a strong track record in driving results while fostering an excellent team culture. Candidates must highlight their experience with operational statistics and cost analysis.Key Responsibilities:Drive performance optimization and action plansEnsure training and development across teamsAudit compliance with corporate and client policiesFoster relationships to enhance stakeholder collaborationMaintain close audit cadence through proactive reportingRequirements:Post-secondary degree in Business7-9 years in contact center leadershipExperienced in analyzing profit and loss statementsExcellent communication skills mandatoryAbility to drive change and implement recent strategiesLead and inspire teams to extraordinary results as part of IntouchCX's vision.

📌 Intouchcx Operations Leadership Role (Winnipeg)
🏢 Intouchcx
📍 Winnipeg