Elevate customer experiences with Genesys as a Program Manager driving AI-powered solutions. This role focuses on managing complex technical programs that enhance customer service on a global scale.As a Program Manager at Genesys, you will lead the delivery of impactful technical programs across cloud platforms. With over 3 years of experience in Technical Program Management, you'll coordinate between engineering, product, and analytics teams to ensure timely project completion. This position allows you to influence strategy, enhance delivery velocity, and optimize resource allocation at enterprise scale.Key Responsibilities:Own end-to-end delivery of technical programsDrive collaboration between engineering and product teamsLead program planning,



optimizing resources and timelinesAlign stakeholders around priorities and risksAnalyze performance to improve outcomes and execution qualityRequirements:3+ years in Technical Program ManagementProven record of on-time complex program deliveryStrong understanding of cloud technologiesExcellent communication skills for stakeholder influenceStrong analytical and problem-solving capabilitiesTake your Technical Program Management skills to the next level while shaping AI-powered customer experiences at Genesys.

📌 Program Manager For Ai Solutions At Genesys (Ottawa)
🏢 Genesys Cloud Services
📍 Ottawa