Job Title: Salesforce Production Support EngineerLocation: Toronto, ONProvide production support for a portfolio of Client Technology and Global Investment Banking applications (Salesforce, Dealogic, Capital IQ, etc.), ensuring stability, automation, and efficient release management.Key ResponsibilitiesProvide L2/L3 production support for front‑office users across global platformsManage incident, problem, and change (ITIL) processesCoordinate releases, bug fixes, and enhancements with internal teams and vendorsImprove system reliability through monitoring and automation (DevOps/CI-CD)Perform capacity planning and disaster recovery coordinationMaintain documentation, runbooks, and knowledge sharingPartner with business, technology,



and compliance teamsParticipate in on‑call / weekend release rotationExperience Required7 to 12 years of experience in Application/Production SupportPrior experience in Capital Markets / Investment Banking platforms strongly preferredKey Skills (Focused)Primary Skills (Must Have)Production Support (L2/L3) in enterprise applicationsScripting / Automation: Python (or similar)Monitoring & Stability mindset (proactive support, root cause analysis)Secondary Skills (Positive to Have)Scheduling Tools: Control‑M / AutosysDevOps / CI‑CD: Jenkins, GitHub, AnsibleExposure to Cloud & Modern Tech: AWS, Docker, KubernetesKnowledge of Salesforce / Capital Markets platformsProfile SummaryStrong analytical, communication, and stakeholder management skillsAbility to operate in a fast‑paced, high‑pressure trading environmentProactive, detail‑oriented, and automation‑focused mindset#J-18808-Ljbffr

📌 Salesforce Production Support Engineer (Toronto)
🏢 Lorven Technologies
📍 Toronto