31 Aug
|
Professional Engineers Ontario
|
Toronto
31 Aug
Professional Engineers Ontario
Toronto
Position Summary: Reporting to the Manager, Service Excellence, this role is crucial for providing service excellence to PEO’s stakeholders (licence and certificate holders, license applicants and the general public). This role is responsible for leading the day-to-day operations of the customer service team, providing guidance and mentorship, and serving as the main point of contact for complex escalations. The role is also responsible for maintaining high service standards, ensuring smooth support delivery, and supporting member satisfaction. Responsibilities: Team Management Manage daily workflows, schedules and tasks of the customer service staff. Provides guidance, coaching, and knowledge
📌 Supervisor, Customer Service (Toronto)
🏢 Professional Engineers Ontario
📍 Toronto