About Kinaxis Are you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are responsible about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you! In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today. Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers. Location This is a remote position.



About the role Kinaxis is investing in a world-class Partner Success organisation so that strategic partners can operate as trusted extensions of Kinaxis and deliver exceptional customer outcomes and grow capacity at scale. The Senior Director, Global Partner Success will establish and design this new operating model, developing the strategy, data/analytics and management systems required to move partners from onboarding to sustained delivery maturity. Reporting to the SVP, Global Alliances, this function will be accountable for partner capability growth, health, delivery readiness, implementation quality and continuous improvement across the global partner ecosystem. What you will do Create the operating model. Establish and centralize the global standards, segmentation, engagement motions, partner health scoring, escalation paths, dashboards and a regular operating cadence to manage and lead partner capacity growth and delivery success across Kinaxis through a cross functional collaboration. Plan ecosystem capacity. Translate market, pipeline and customer demand into partner capability and capacity requirements by region, solution and delivery role; surface gaps and mobilize corrective action. Accelerate partner capability. Align certification, training, knowledge

📌 Senior Director, Global Partner Success (Ottawa)
🏢 Kinaxis
📍 Ottawa