We’re on a mission to transform HR for everyone.Borderless AI builds AI agents that help HR teams work smarter. Our platform leverages generative AI to automate routine HR tasks — from employee onboarding and payroll to paying international team members — and even generate employment agreements with AI-powered precision.Headquartered in Toronto, Canada, Borderless AI is backed by over $30M in funding from investors including Susquehanna, Aglaé Ventures, and the co-founders of Cohere. For more information, go to: AI agents transforming labor into software, we’re tackling a services market worth trillions of dollars. Our team includes seasoned executives from some of tech’s most prestigious companies, and we’re scaling quickly. Borderless AI has achieved product-market fit, and we’re excited to build the future of HR technology.If you’re passionate about customer impact, enjoy solving complex problems, and thrive in a fast-moving environment, we’d love for you to join us.The OpportunityBorderless AI is seeking an exceptional Customer Success Manager who has customer success experience in HR-tech or HRIS companies to join our growing team.



This full time position will be responsible for all day-to-day interactions with our clients and operating the systems that we utilize to support them. Additionally, the ideal candidate is able to adapt to our ever-evolving software as we develop it to provide a best-in-class platform for our clients. The right candidate for this role is a person who loves navigating client-challenges, works collaboratively with other departments at Borderless AI, and has a client-first mentality. Finally, a candidate with international experience and the initiative to tackle daily tasks without being directed would be ideal.Role and ResponsibilitiesAdopt a customer-centric mindset and collaborate with our Sales and HR Operations teams to deliver the highest level of service to our business customersDrive customer onboarding, adoption, and ongoing success across the Borderless AI platformIndependently resolve customer related concerns as the needs arise, including: payroll related questions, terminations guidance, and other customer maintenance issuesOwn day-to-day customer communications including hosting customer support calls, quarterly business reviews, and customer

📌 Customer Success Manager (Toronto)
🏢 Borderless AI
📍 Toronto