My client is seeking an experienced, operationally driven Account Director to lead a high-performing client services portfolio within one of Canada’s fastest-growing facility services organizations.

This is not a traditional desk-based account management role. This position requires a leader who can confidently manage enterprise client relationships, lead and develop Account Managers, oversee multi-million-dollar portfolios, and step directly into operational challenges when needed.

The successful candidate will be equally comfortable leading executive business reviews with VP-level stakeholders and visiting client sites after hours to understand operational issues firsthand. This role demands accountability, presence, leadership, and a deep understanding of commercial facility services.

The Prospect Reporting directly to the Vice President, Client Services, the Account Director will oversee the full Account Management function for a specific division.

You will lead a team of Account Managers and Quality & Service Specialists while maintaining executive-level relationships across a portfolio of enterprise accounts. You will serve as the escalation point for major operational and client matters and play a key role in driving retention, profitability, and service excellence.

This is a highly visible leadership role with direct exposure to senior leadership and significant long-term growth potential.

Key Responsibilities

Lead the full account management function, including client relationships, account health, renewals, escalations, and operational performance

Manage, mentor, and develop a team of Account Managers and Quality & Service Specialists

Maintain direct relationships with enterprise-level clients, including Directors, VPs, and Asset Managers

Drive revenue retention and growth across the existing portfolio through service expansion opportunities

Lead enterprise account renewals and proactively mitigate account risk





Partner with Operations and Client Services teams to ensure consistent service delivery and issue resolution

Oversee onboarding and implementation of large new accounts

Maintain accurate account documentation and reporting within CRM and operational platforms

Provide weekly reporting to executive leadership on portfolio performance, account risks, client satisfaction, and team effectiveness

Success Metrics Performance in this role will be measured against:

Portfolio revenue retention of 95%+

Gross profit expansion across existing accounts

Account health and quality performance metrics

Client satisfaction and escalation resolution

Team development, retention, and performance outcomes

What We’re Looking For

7–10 years of experience within commercial cleaning or facility services

Minimum 3–5 years managing both client portfolios and operational/account management teams

Proven success retaining and growing enterprise accounts

Strong executive presence with experience leading QBRs/QPRs and managing senior client relationships

Demonstrated leadership and team development capabilities

Strong financial acumen with understanding of GP, margins, labor costing, and operational profitability

Experience with platforms such as BrightGo, HubSpot, Mero, or comparable systems is considered an asset

CIMS or ISSA certifications are an asset

Multi-client or agency-style operational experience strongly preferred

Why Join Us

Executive visibility and direct access to senior leadership

Significant growth opportunity as the company expands across Canada and the US

High-impact leadership role with real ownership and autonomy

Competitive compensation structure including bonus and profit sharing

Professional development and industry conference support

Team events and company-sponsored activities

If you are a hands-on leader who thrives in fast-paced environments, values accountability, and enjoys balancing operational excellence with high-level client management, we would love to hear from you.

Candidates must be eligible to work in Canada

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📌 Director Operations - Facilities (Winnipeg)
🏢 Professional Staffing
📍 Winnipeg